Basic requirements: - Hardware and Network Troubleshooting Internal Expansion, Storage Devices, and Power Supplies Peripherals and Connectors Installing and Configuring Printers & Operating System Basics Working with Windows 10 & Windows 11 & Microsoft office 365 Understanding Laptops & Mobile Devices Networking Fundamentals Installing Wireless and Networks Remote access Basics Security Concepts Basics Customer service and Incident management Additional requirements if available: - Active Directory Domain Services concepts and technologies Windows Server 2012 or Windows Server 2016. Windows PowerShell basics. Point of Sale Background in hotel systems and applications
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