Job Description

IT Operations and Infrastructure

Monitor and maintain company-wide IT infrastructure, including servers, networks, laptops, and peripherals Provide Level 1-3 technical support to on-site and remote users Set up and manage user accounts, access control, hardware provisioning, and software installations Maintain IT documentation, including network diagrams, SOPs, inventory logs, and support tickets Ensure business continuity through regular system backups, failover testing, and software patching

Database Management

Administer and optimise relational databases Handle database backups, restores, access security, and performance tuning Develop stored procedures, queries, and reporting scripts Ensure data integrity and high availability across all business systems

ERP Systems Support

Administer, configure, and support ERP platform Work with department heads to gather system requirements and implement new features or workflows Handle ERP issue tracking, vendor coordination, user training, and documentation Support integration of ERP systems with third-party tools and APIs

Cybersecurity and Compliance

Monitor firewall rules, antivirus software, endpoint protection, and device encryption Enforce IT policies related to access, password management, email security, and acceptable use Assist in audits, risk assessments, and policy reviews for ISO, GDPR, or other compliance standards

Cloud and Remote Access

Manage Microsoft 365, Azure, and/or AWS resources Support VPN, remote desktop services, and mobile device management (MDM) Monitor cloud backups, storage usage, and user provisioning
Job Type: Full-time

Education:

Bachelor's (Preferred)
Experience:

IT: 5 years (Preferred)
Language:

* malyalam (Preferred)