Job Description

An IT Specialist in hotel management is responsible for maintaining and troubleshooting the technological infrastructure of a hotel. This includes managing hardware, software, networks, CCTV, and user support, ensuring smooth operation of the hotel's systems and supporting both staff and guests. Indeed details some of the core responsibilities.

Key Responsibilities:

Technical Support:

Providing first-level support to staff and guests for hardware, software, and network issues.

System Administration:

Managing and maintaining servers, databases, and network infrastructure.

Hardware and Software Management:

Installing, configuring, and troubleshooting computer systems, peripherals, and software.

User Training:

Educating staff on the use of IT systems and applications.

Security:

Implementing security protocols and ensuring data protection.

Troubleshooting:

Diagnosing and resolving technical problems, often under pressure and within a time constraint.

Network Management:

Maintaining and troubleshooting the hotel's network infrastructure, including internet connectivity and Wi-Fi.

Vendor Management:

Interfacing with external IT vendors for support and maintenance.

System Updates:

Ensuring all systems are up-to-date with the latest software and security patches.

Documentation:

Creating and maintaining documentation for IT systems and procedures.

Project Participation:

Contributing to IT-related projects and initiatives.

Inventory Management:

Managing and tracking the hotel's IT hardware and software assets.
Essential Skills:

Technical Proficiency:

Strong knowledge of computer hardware, software, networks, and operating systems.

Problem-Solving:

Ability to diagnose and resolve technical issues effectively.

Communication Skills:

Ability to explain technical concepts to non-technical users.

Customer Service Skills:

Ability to provide excellent support to both staff and guests.

Time Management:

Ability to prioritize tasks and manage time effectively.

Adaptability:

Ability to adapt to changing technologies and situations.

Hotel Management System Experience:

Familiarity with systems like WINHMS

Security Awareness:

Understanding of IT security best practices

Duties and Responsibilities Technical support

A warm personality, attentive, and smartly presentable. Committed to delivering high levels of customer service. Responds courteously and efficiently to queries and problems from guests and system users. Ensures cleanliness of all data equipment and computer rooms. They must be a self-starter, alert, energetic, responsible, and flexible. Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems, and other software vendors. Ability to troubleshoot hardware and software problems. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. Should be capable of doing Root Cause Analysis on a problem. Must know the Network fundamentals, general network setup, and device configuration. Good knowledge of server hardware, Disk storage technology, and I/O devices. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications. Background in highly available systems and image capture/management systems. Extensive knowledge of Active Directory, Management, and Implementations. Prepare and implement Preventive Maintenance Schedule for all IT hardware and software. Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives. Prepare Policies and procedures for the IT Department and the user department. Managing Disaster Recovery Process and ensuring regular daily backup is taken. Anti-virus setup and day-to-day support. Able to plan, assign, and take the report from the IT team. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. Ensure that policies and procedures relating to PCI compliance are updated. Maintains a system error/progress log book and deals with reported problems. Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures. Monitors and maintains a proper inventory of hardware and software licenses. Is aware of IT Security Policies and ensures implementation through regular staff training. Keep updated with the latest hotel technology and security risks regularly. Able to perform other IT or Systems-related tasks assigned by the management.
Job Type: Full-time

Application Deadline: 30/07/2025
Expected Start Date: 01/08/2025