It Software Account Manager

Dubai, United Arab Emirates

Job Description

The Company Our client is a high growth tech company in the UAE.
The Role The successful candidate will be responsible for IT software client service and account management for SME customers in the region.
Key Responsibilities
  • SME customer service and account management
  • Training & process development
  • Maintaining knowledge of key market or industry changes
  • Defining and/or re-designing customer service and renewal processes to optimize efficiency
  • Partnering with design & technology team to optimize user experience platforms
  • Developing and delivering customer service / sales training on an on-going basis
  • Continuing to re-design training & processes based on learning from day-to-day operations
  • Maintaining and updating CRM to reflect process changes and optimization
The Candidate We’re looking for someone with IT software B2B account management experience in the UAE.
Skills & Qualifications
  • 3-5 years of experience in a B2B or account management position
  • Excellent verbal and written communications skills with HR and C-level professionals in the UAE
  • Strong strategic, critical thinking skills and problem-solving ability
  • Obsessively organized and detail oriented
  • Building strong relationships and ability to work effectively with cross-functionally both internally and externally
  • Experience working in a high-growth environment.

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Job Detail

  • Job Id
    JD611000
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned