Our Client a group of holding has successfully created a bouquet of multifaceted operations encompassing everything from sports facilities, telecommunications, to real estate developments and industrial projects.
:
Installing and configuring computer hardware operating systems and applications.
Provide first level contact support for all IT related issues.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system.
Ask customers targeted questions to understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Proceed with clients through a series of actions, via phone, email or chat, until they have solved the technical issue.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Properly escalate unresolved issues to appropriate internal teams (e.g. infrastructure, developers)
Refer to internal database or external resources to provide accurate tech solutions.
Job Requirements:
Bachelor degree in Information Technology, Computer Science or communications engineering