It Service Desk Technician

Dubai, United Arab Emirates

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Responsibilities:

Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
Respond to IT support requests, diagnose problems, and provide timely resolution or escalation as needed.
Troubleshoot hardware, software, and network issues, including desktops, laptops, printers, and mobile devices.
Install, configure, and maintain computer systems and software applications.
Provide guidance and instruction to users on how to resolve technical issues independently.
Document support activities, solutions, and resolutions in the helpdesk ticketing system.
Collaborate with other IT team members to identify and implement solutions for recurring issues.
Follow established procedures and protocols for incident management and service delivery.
Keep abreast of IT trends and developments to enhance technical knowledge and skills.
Provide exceptional customer service and maintain a positive and professional demeanor at all times.

Requirements:

Bachelor\xe2\x80\x99s degree in Information Technology, Computer Science, or related field.
Proven experience in a technical support role or IT helpdesk environment.
Strong knowledge of computer hardware, operating systems, and software applications.
Familiarity with networking concepts, protocols, and troubleshooting techniques.
Experience with helpdesk ticketing systems and remote support tools.
Excellent communication and interpersonal skills.
Problem-solving skills and the ability to think critically and analytically.
Customer-focused mindset and dedication to delivering high-quality service.

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