Job Description

Position Summary:

We are seeking a technically strong, process-oriented IT Operations Manager to oversee day-to-day IT functions and ensure all IT operations adhere to industry standards and best practices. This individual will guide infrastructure and systems development, manage key technology platforms (Microsoft 365, networking, security, backups, etc.), supervise the web developer, and help implement scalable, secure, and standardized systems to support business growth. The role requires hands-on expertise and the ability to split work effectively, ensuring a balance between execution and oversight.

Key Responsibilities:

1.

Operational Oversight & Leadership

Supervise and mentor IT and web support staff, including the Web Developer Oversee daily IT support and infrastructure maintenance Enforce IT standards, procedures, and documentation practices Ensure IT and web-related tasks are executed on time and escalate where needed Coordinate resource planning and task distribution between IT operations and web development
2.

System Administration & Microsoft 365 Management

Serve as a senior admin for Microsoft 365, Azure AD, Intune, and SharePoint Manage licenses, groups, permissions, security policies, and compliance settings Set up Conditional Access, MFA policies, data retention policies, and audit logging Guide device provisioning and application deployments
3.

Security, Backups & Compliance

Implement and enforce cybersecurity policies across systems and devices Ensure endpoint protection, data encryption, and secure access controls are active Manage Microsoft Defender and data loss prevention (DLP) settings Oversee backup policies for both cloud and local data
4.

Standardization & Process Improvement

Identify and eliminate ad-hoc or overly customized tech practices Document standard operating procedures (SOPs) for all IT and web infrastructure functions Create scalable and replicable templates for onboarding, offboarding, support, and device management
5.

Support & Escalation Management

Serve as escalation point for complex or critical IT issues Help define and maintain service levels and response KPIs Provide user support when needed, while enabling designated backup resources
6.

Web Development Oversight

Supervise the Web Developer, ensuring website and digital assets align with IT security and hosting standards Review and approve technical aspects of plugins, hosting, backups, and performance optimization Support prioritization of web-related projects in alignment with business goals
7.

IT Projects & Infrastructure Planning

Lead or support new IT projects (e.g., ERP integrations, server upgrades, Wi-Fi rollouts) Assess and modernize current tools and platforms Coordinate with vendors or MSPs as necessary for infrastructure or licensing
8.

Collaboration & Communication

Work cross-functionally with HR, Finance, Sales, Marketing, and Leadership Communicate risks, issues, and improvement plans clearly to management Provide regular status updates and summaries of IT and web operations

Qualifications:

5+ years of hands-on IT experience, with at least 2 years in a supervisory or managerial role Deep knowledge of Microsoft 365, Azure AD, Intune, Windows OS, and basic networking Familiarity with modern web development environments and workflows (e.g., WordPress, CMS platforms, web hosting, DNS, SSL, and version control) Experience implementing and managing IT policies, backups, and endpoint security Strong troubleshooting skills, attention to detail, and process documentation mindset Excellent communication and interpersonal skills

Preferred:

Certifications such as Microsoft Certified: Azure Administrator, CompTIA Security+, or ITIL Experience with ERP or business system integrations (Odoo is a plus) Experience managing or collaborating with frontend/backend developers

Success in This Role Means:

The company transitions from reactive IT to proactive, documented processes Business systems are secure, standardized, and scalable Cross-functional IT support and continuity is ensured through clear role definition and coverage Oversight of web development is maintained and aligned with broader IT standards and security practices The IT Operations Manager establishes a structured, maintainable IT function that supports long-term growth
Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month