Job Description

Job Overview:
The primary role of the IT Officer / Administrator is to manage IT operations at restaurant level. He will responsible to identify any POS, IT related problem and resolution for End Users ( Outlets and HO ) Network Troubleshooting and Firewall Configurations.
Duties & Responsibilities:

• Assisting in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc)

• Highlighting technical problems and diagnosis of the same

• Configure and install operating systems and make appropriate changes in the network as needed.

• Install new software as needed and set up new user accounts for employees.

• Request for new hardware as directed.

• On-site tech support, and operating system and hardware / software diagnostics as directed

• After-hours follow-up / actions also a requirement as needed.

• Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.

• Acting as the middle man between user and MIS team

• Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches

• Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)

• Windows Server technology and Active directly requirements.

• Restaurant Staff - IT General training / Guide Preparation and implementation.

• Avaya / IP telephony Support / troubleshooting.

• CCTV Maintenance and troubleshooting.

• Maintaining security systems such as Firewalls, Switches and Routers and making sure of the VPN between the restaurants and the HO systems.

• Implementation of IT policies in the restaurants.

Job KPI :

• Adherence to schedule for restaurant maintenance of IT systems

• Average cycle time for providing technical support

• % of requests that needed repeat work within a week

Skills/Qualifications:

• Bachelors certification in computer science or a related field or equivalent job experience.

• Must have an knowledge of the Micros POS systems and backend system.

• Recent new store opening or new business set up experience.

• Interpersonal and soft skills.

• Driving license, a must.

• Immediate Joining.

Experience Year/Area:

• Diverse experience in a similar support role

• At least one year experience with hardware repair and troubleshooting problems with PCs or retail POS terminals

• Oracle Micros - Installation and Maintenance experience.

• Fortigate Firewall and Network Troubleshooting.

• POS hardware familiarity and knowledge of retail POS environments.

Skills Required