Synopsis

Responsible for the management of EAG network infrastructure and services (LAN, WAN, campus, voice, video, Wi-Fi, Internet) configuration management, availability management, performance management, capacity management, provisioning management, de-provisioning management, upgrades, maintenance, support, consumption management, change management, asset management, compliance management, integration management, incident resolution, documentation and reporting on all KPIs, SLAs and OLAs.

Accountabilities

• Ensures that the infrastructure technology lifecycle management is aligned to the changes planned by the Technology & Architecture tower, Technology value stream and service providers. Maintains a deep operational understanding of the technology used and new developments. Ensures operability and interoperability across people, process and technology within Service Management and IT Operations landscape based on the infrastructure technology changes.
• Maintain and improve service quality, ensure that IT services meet or exceed service levels requirements through continuous review of service performance.
• Manage service level agreements, KPIs and OLAs with customers and external service providers. Managing Service Providers -Oversees work, vigilantly assesses quality and value of services provided to Etihad.

Education & Experience

• 7-10yrs+ of work experience in a similar role providing network infrastructure support and managing network infrastructure.
• Previous experience with Cisco switches and routers preferred
• MCSE certification a plus
• CISSP, CCNA, or CCNP certification a plus

• Strong understanding of computer network infrastructure.
• Ability to implement, administer, and troubleshoot network infrastructure devices.
• Knowledge of application transport and network infrastructure protocols.
• Ability to quickly learn technologies and products using documentation and internet resources.
• Ability to work with all levels of IT staff inside and outside the organization.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world\'s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad\'s codeshare partners, Etihad\'s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world\'s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

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Etihad Airways