Job Description

Job Role: IT Manager

Location: Qatar (on-site)

Reporting to: Global CIO

Company Overview:

Quantum Switch is a leading provider of enterprise-grade datacenter solutions, cloud connectivity, and managed infrastructure services to organizations worldwide. With multiple state-of-the-art facilities and a commitment to reliability, security, and sustainability, we enable our clients to focus on their core business while we manage their critical IT infrastructure.

Position Summary:

We are seeking an experienced - hands on IT Manager to lead our distributed IT team members worldwide while based in our Qatar branch. The ideal candidate will be responsible for overseeing all aspects of our IT systems and infrastructure, ensuring maximum uptime, optimal performance, and adherence to industry best practices and compliance standards. This senior management role, will drive technological innovation while maintaining the highest levels of service quality and operational efficiency.

Key Responsibilities:

Strategic Leadership

Develop and implement the strategic IT roadmap for datacenter operations, aligned with business objectives Lead technological innovation initiatives to enhance service offerings and internal efficiencies Collaborate with executive leadership to define and achieve organizational goals Manage capital and operational budgets for IT infrastructure and operations

Datacenter Operations Management

Ensure 24/7/365 availability of mission-critical facility and enterprise systems with 99.999% uptime Oversee International on-premise and cloud based data and IP networks, as well physical security / access control systems Implement and maintain disaster recovery and business continuity strategies Direct capacity planning initiatives to meet current and future client demands Optimize resource utilization and operational costs across all facilities

Team Leadership

Lead, mentor, and develop a team of IT professionals including systems administrators, network administrators, and support staff Establish clear performance metrics and accountability frameworks Foster a culture of continuous improvement / training and technical excellence Coordinate with cross-functional teams including sales, client services, and facilities management

Technology & Security

Maintain robust cybersecurity protocols, procedures, and compliance with industry standards (ISO 27001, SOC 2) Oversee implementation of new technologies and systems to enhance reliability and performance Direct network architecture design and implementation to ensure scalability, performance and resilience Manage vendor relationships and technology partnerships

Client Success

Ensure delivery of service level agreements (SLAs) to clients Develop technical solutions to meet complex client requirements as required Collaborate with sales and account management teams on client retention and expansion opportunities Provide technical expertise during client consultations and issue resolution

Qualifications:

Required Experience & Education

Bachelor's degree in Computer Science, Information Technology, or related field 10+ years of progressive IT experience with at least 3 years in datacenter operations 5+ years in IT leadership positions managing teams of 10+ professionals Experience with cloud platforms and hybrid IT solutions Strong understanding of network architecture, security frameworks, and infrastructure management Experience with developing, maintaining, documenting and updating ISO 27001:2022 Must be fully fluent in English both written and spoken Previous experience of working in Qatar or other GCC countries preferred

Technical Knowledge

Working knowledge of datacenter infrastructure components (power systems, cooling, cabling, racks) Proficiency with network technologies (routing, switching, VLAN, DNS, Firewalls, VPN) Working knowledge of datacenter building management systems Working knowledge Microsoft Azure E5 and Google Enterprise platforms Understanding of cloud service models (IaaS, PaaS, SaaS) and major providers (AWS, Azure, GCP) Knowledge of IT service management frameworks (ITIL) Understanding of compliance frameworks relevant to datacenters

Leadership & Professional Skills

Exceptional problem-solving abilities and technical hands-on troubleshooting skills Strong leadership presence with the ability to influence and drive consensus Excellent project management capabilities Outstanding written and verbal communication skills Proven ability to translate technical concepts for non-technical stakeholders Strategic thinking with attention to operational details Experience in budget planning and financial management

Certifications (one or more preferred)

ITIL Certification Certified Information Systems Security Professional (CISSP) Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)

Working Conditions

Primary location at our Qatar facility with regular visits to datacenter facilities On-call availability for critical incidents and emergency situations Potential for travel for work, training and conferences Fast-paced environment requiring adaptability and quick decision-making

Please note contact from recruitment agencies will not be considered

Job Types: Full-time, Permanent

Application Question(s):

Are you fluent in English? Do you have one or more of the following: ITIL/Certified Information Systems Security Professional (CISSP)/Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE) Please provide salary expectations
Experience:

data centre industry: 3 years (Preferred) Leadership: 3 years (Required) * Progressive IT : 10 years (Preferred)