Job Description

Schedule: Full-time (FT) Your field of responsibility EMEA Branch Support in IT GCIO Bank User Solutions provides IT infrastructure and desktop support services to Credit Suisse branch offices in Europe and the Middle East. The Middle East & Turkey (ME&T) region comprises multiple offices across the region, with a regional hub in Dubai. The Qatar office currently consists of two business legal entities and is expanding significantly, incorporating another legal entity which will be built up as a "Technology Innovation Hub". This will comprise back office and IT functions that provide global support to the bank. The expansion will increase the staff from 30 to 130 over the next 2-3 years. The Qatar country manager will be a senior member of the ME&T GCIO team, working with the Regional GCIO Manager in Dubai, responsible for ensuring the appropriate Bank User Support and Infrastructure services are provided to all entities in Qatar. Activities range from L2 proximity desktop support to contribution to IT project deliveries as well running service delivery from the hub sites of other IT services such as hosting and collaboration services The role will entail:

Being the IT Infrastructure Branch Manager responsible for the all aspects of the It Infrastructure related aspects in the Branch (provider management, staff management, etc. Facing off to senior Qatar business stakeholders representing the It Infrastructure services Responsible for management of IT Infrastructure service delivery to the Qatar office, including proximity desktop support, collaboration services and hosting (server/storage/network) and collaboration (M365, Teams, videoconferencing, voice recording) services Service governance and management - attending formal review meetings to assess and manage the quality of service delivery, using the '3rd party risk management' and Intergroup Service Management frameworks Provide a stable infrastructure and desktop support capability, with a focus on achieving the best possible User Experience. Coordinating and delivering IT infrastructure projects (eg office expansion/move, lifecycle activities, deployment of new products and services such as Microsoft 365) Coordination Information security topics, such as responding to regulatory and audit requests, and ensuring compliance with the new Qatar Data Protection laws New joiner onboarding, including training and information security awareness Management of the IT infrastructure budget and Coordination of annual BCM testing activities Management of external IT supplier relationships Success in EMEA Branch Support Qatar entails:

Assuming overall accountability for all IT infrastructure stability Promoting collaboration across teams and within the broader IT ME & Turkey region Focusing on client service, appropriate stakeholder management and accompanying the business to realize its strategy Driving a 'clean room' approach to implementing change and maintaining the environment Your future colleagues We encourage candidates looking to work in a fast-paced exciting environment on the forefront of IT technology. This is an opportunity to grow your platform as leader and make a bigger impact. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values. Your skills and experience Click here to enter text. Please use one or more sentence(s) as an introduction before starting the bullet points (technical requirement). An excellent background in leadership and IT Infrastructure. Solid technical experience in workspace, servers, database and networks ITIL - Thorough understanding of ITIL change/incident/problem/release management processes Ownership and Accountability - A readiness to 'own' and be responsible for the future outcomes Judgement - Exploit experience to demonstrate good judgement calls and clear decision making Structured Approach - A considered and meticulous approach to project/initiative planning and implementation Innovation - An eye for innovation and the enthusiasm to bring good ideas to life Genuine Enthusiasm - A love of and pride in your work Collaboration - Having a collective approach to development § Dedication to fostering an inclusive culture and value diverse perspectives