IT HelpDesk Job in Nexcel Computer Solutions WLL

It Helpdesk

Manama, B13, BH, Bahrain

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Job Description

Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector. 24/7 Support Support more than 9000 Employee. Proficient in both written and spoken Arabic & English language. Effective communication skills Problem-solving and critical thinking. Dealing with difficult customers. IT knowledge of computer hardware and software Documentation and Knowledge Base. Creating and maintaining a knowledge base. Generating and maintaining KPI Reports for Helpdesk tickets.

Skills & Qualifications:

ITIL Foundation Health Care system experience Customer Service certificate Communication Skills Reporting skills effectively communicate, both written and verbal, in Arabic and English languages. The resource has at least 3 years of experience in Health Sector projects. Ability to explain technical issues and solutions in a clear and accurate manner to healthcare professionals who may not be technically inclined. Healthcare Systems Knowledge: Understanding of Electronic Health Records (EHR), Hospital Information Systems (HIS), and other healthcare-specific software. Diploma or bachelor's degree in IT, engineering or computer science, or related
Job Type: Full-time

Pay: From BD300.000 per month

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