Job Description

We are looking for a reliable and proactive

IT Helpdesk / Junior System Administrator

to support the daily IT operations across office and project locations. The ideal candidate will provide first-level technical support, manage routine system and network maintenance, and ensure seamless user experience through timely troubleshooting and resolution.

KEY RESPONSIBILITIES

Technical Support & Helpdesk

Provide first-line support for hardware, software, and network issues. Install, configure, and maintain computers, printers, and other peripherals. Handle troubleshooting for Windows OS, Microsoft Office, and network connectivity. Manage user accounts, passwords, and access permissions in coordination with the System Administrator.

System & Network Maintenance

Monitor system performance and report issues promptly. Assist in software updates, backups, and equipment inventory management. Support the configuration and maintenance of LAN/Wi-Fi networks and office devices.

Project & Field IT Support

Provide on-site IT assistance to project teams and business units. Coordinate setup of IT and communication systems at new or temporary business locations. Ensure equipment readiness and system stability during operational activities.

Documentation & Coordination

Maintain accurate records of service requests and IT assets. Assist in preparing IT documentation and user guides for internal use. Collaborate with vendors and suppliers when required for maintenance or technical support.

QUALIFICATIONS

This role is hands-on and requires someone flexible, detail-oriented, and capable of working in both office and site-based environments.

Education

Bachelor's degree or diploma in Information Technology, Computer Science, or related technical field. Additional certifications (CompTIA A+, Network+, Microsoft Fundamentals) are an advantage.

Experience

1-2 years of experience in IT Helpdesk, Technical Support, or Junior System Administration role. Experience supporting both office-based and project site operations preferred.

Technical Skills

Proficient in computer hardware and software troubleshooting. Knowledge of Windows OS, Office 365, and common business applications. Familiar with LAN/WAN setup, routers, switches, Wi-Fi, and connectivity solutions. Understanding system security, backup procedures, and user management.

Communication Skills:

Strong English communication skills, both written and verbal. Able to interact with non-technical users and explain technical issues clearly.

Professional Attributes

Service-Oriented:

Responsive and reliable in addressing IT concerns.

Proactive:

Takes initiative in identifying and resolving issues before escalation.

Adaptable:

Flexible with schedule and capable of working extended hours when required.

Detail-Oriented:

Maintains accuracy in documentation and IT asset management.

Team Player:

Works collaboratively within the IT team and across departments.

Physically Fit:

Capable of handling hardware setup and field work.

Mobile & Flexible:

Willing to travel to various business or project sites across Qatar.
Job Type: Full-time

Pay: QAR3,000.00 - QAR4,500.00 per month

Application Question(s):

Do you have hardware/software/network troubleshooting experience? If yes, specify what tools, and applications have you used.
Experience:

IT Helpdesk, TechSupport, or Jr. System Administration: 1 year (Required)
License/Certification:

IT / Relevant Certifications for the position (Preferred)
Location:

Doha (Required)
Willingness to travel:

75% (Preferred)
Work Location: In person