Job Description

We, Nair Systems, are a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation. Nair Systems is currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms & conditions.

Required education and prior experience: . Mandatory: B.Sc. in Computer Science, Information Technology or Similar field . Mandatory: 2+ years' experience working with Microsoft Client and server platforms as a helpdesk technician. . Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure . Mandatory: 1-year experience in Azure, Microsoft 365 Suite support. . Mandatory: Knowledge of Basic Network support. . Optional: Knowledge of Helpdesk ticketing system. . Desirable: Network Certifications Network+/CCNA Key responsibilities & competencies: . Serving as the first point of contact for customers seeking technical assistance over the phone or email. . Performing remote troubleshooting through diagnostic techniques and pertinent questions. . Performing on-site installations and support. . Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) . Install and configure Windows and other desktop software. . Configure and manage connectivity and storage . Maintain Windows . Protect devices and data . Deploy Windows client . Manage identity and access by creating and maintaining AD users. . Manage compliance policies and configuration profiles . Manage, maintain, and protect devices . Manage apps . Rollout patches. . Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction . Maintain printing systems and assist with network printer system maintenance . Maintain backup system and processes. . Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures . Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers . Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets. . Work effectively and professionally with other team members, learns from and shares knowledge with others. . Escalate irresolvable issues to Engineers; advanced support or vendor support. . Identify and resolve problems of basic scope using proper tools and techniques . Offers suggestions for process improvements in the helpdesk area. . Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies. . Communicate in written and verbal form effectively . Some afterhours work may be required . Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central. . Automate/script PC support and rollout tasks. Personality Requirements: . Has helpful customer service-oriented personality and enjoys interacting with and helping others. . Superior communication skills, written and verbal, must be fluent in English and possess great phone manner. Arabic knowledge is an advantage. . Reliable and honest . Good time management skills . Ability to work unsupervised. . Ability to work under pressure and deal with multiple tasks . Excellent presentation and customer service skills . Attention to detail . Strong problem-solving skills Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [HIDDEN TEXT]

Full time