Job Description

About The Company

Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

About The Job

Employee Support:

Provide timely and effective IT support by resolving service requests and addressing employee queries related to computer systems.

Problem Diagnosis:

Collect and analyze data to diagnose and troubleshoot technical issues with computer systems, hardware, and software.

System Maintenance:

Implement changes to system configurations and settings, including managing user permissions, to resolve and prevent technical problems.

Onboarding & Access Management:

Generate new user sign-ins and access credentials for new hires as part of the onboarding process.

Software & Hardware Management:

Install new software and hardware drivers, and perform updates to existing ones to ensure systems are current and functioning properly.

Communication & Documentation:

Keep employees informed on the status of their service requests and maintain detailed logs of all service requests and ticket updates.

Qualifications:

Proven experience in an IT support or help desk role. Strong analytical and problem-solving skills. Good knowledge of computer servers, hardware, software, and networking systems. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Education:

Bachelor's (Preferred)
License/Certification:

* CCNA Certification (Preferred)