Job Description

Role Overview

We are a diversified group of companies operating in construction, facility management, holiday homes, real estate, and transportation. We are seeking an experienced IT Executive to manage, support, and develop all IT systems across the group, ensuring security, efficiency, and scalability.

Key Responsibilities

1. OTA & Listing Management

Create, update, and optimize property listings across all OTAs and company website. Ensure high-quality content (photos, descriptions, amenities) to maintain listing standards. Manage promotions, discounts, and seasonal pricing updates in coordination with the reservations/revenue team. Monitor listing performance (views, bookings, rankings) and implement improvements. Ensure compliance with OTA policies and guidelines. Perform regular updates and maintenance of OTA listings, rates, availability, and content accuracy.

2. Software Implementation & Integration

Manage PMS (e.g., Hostaway) and ensure integration with OTAs, accounting, and guest apps. Implement and configure new software tools for reservations, guest check-in, and automation. Troubleshoot PMS/OTA sync issues (rates, availability, bookings). Coordinate with external vendors (Duve, Check-in, smart locks, IVR system, etc.).

3. IT & Technical Support

Setup and maintain office IT infrastructure (PCs, laptops, phones, routers, printers). Install and maintain security cameras, smart devices, keyless check-in and IT systems in apartments. Provide day-to-day IT support to staff (emails, software logins, hardware issues).

4. Reporting & Quality Control

Generate regular reports on listing performance, OTA ranking, and occupancy trends. Provide IT maintenance reports (camera checks, system uptime, issue logs). Ensure high listing quality by periodically reviewing online presence and suggesting improvements.

5. IT Systems, Website & Integration Management

Manage and maintain website integrations with PMS, OTAs, payment gateways, and third-party platforms. Ensure timely updates of computer systems, including Microsoft software updates, security patches, and license management. Monitor software uptime and system performance, ensuring minimal downtime across all platforms. Manage and monitor API integrations between PMS, OTAs, accounting systems, and guest-facing applications, ensuring data accuracy and synchronization. Troubleshoot and resolve integration issues related to bookings, pricing, availability, and system connectivity.

6. IT Security & Device Management

Ensure the security and protection of all company-owned devices, preventing theft, unauthorized access, and data misuse. Implement centralized device management systems to monitor, control, and manage all company devices from a single platform. Configure device tracking, access controls, user permissions, and remote lock/wipe capabilities. Maintain asset registers for all IT equipment and conduct periodic audits. Enforce company IT security policies and ensure compliance across all departments.

Skills & Qualifications

Bachelor's degree in IT, Business Administration, or related field. Experience in OTA listing management (hospitality preferred). Strong knowledge of PMS (Hostaway, Guesty, etc.) and OTA platforms. Technical knowledge in hardware setup, networking, and troubleshooting. Strong communication and organizational skills. Ability to multitask across technical and operational functions. KPIs (Key Performance Indicators) API integrations OTA Listing Quality Score (ranking, content completeness). IT System Uptime (CCTV, PCs, phones, troubleshooting). PMS/OTA Sync Accuracy (zero discrepancies).

Job Type: Full-time

Willingness to travel and relocate within the UAE as per business needs

Job Type: Full-time

Application Question(s):

How do you keep track of company IT devices like laptops, phones, and CCTV cameras? How would you secure company IT systems from unauthorized access? What steps would you take to improve a listing's ranking on Booking.com? How would you set up separate Wi-Fi networks for staff and guests? How do you manage multiple urgent IT and OTA issues at the same time? * How do you balance IT support requests with long-term OTA optimization projects?