Job Description

IT Executive



Shangri-La Group | Abu Dhabi, United Arab Emirates



About Us



Find Your Shangri-La in Shangri-La.



Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.



As we look ahead to new horizons, we invite you to join the world of Shangri-La -- shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.



Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.



Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

Job Role:

As an IT Executive, you will be responsible for maintaining and supporting the hotel's computer systems and network infrastructure. You will ensure all technology operates smoothly to support daily operations. You will also provide technical assistance to colleagues and help resolve system or software issues efficiently.

Key Responsibilities:

Maintain and troubleshoot computer systems, network infrastructure, and internet connectivity to ensure optimal performance.

Monitor and administer hotel system applications and network devices, ensuring reliability and security.

Deliver prompt and effective technical support to hotel guests and colleagues, maintaining high service standards and collaborating with vendors to implement system applications and resolve technical issues efficiently.

Promote IT cybersecurity awareness among hotel colleagues through knowledge sharing and training initiatives.

Ensure full compliance with Group IT policies, standards, and procedures.

About You:

Good communication and interpersonal skills to support colleagues and guests when needed.

Attention to detail and commitment to data security.

Professional, reliable, and resilient in handling challenges.

Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field. (recent graduates with a bachelor's degree are encouraged to apply)

Preferred experience in helpdesk support, including implementation and maintenance of Windows 10/11, Microsoft Office 365, endpoint protection solutions, managing Active Directory, and troubleshooting LAN/Wi-Fi network & internet connectivity of desktops, laptops and smart devices.

Proficient in English, both written and verbal.

Why Join Us:

A workplace that values your passion and supports self-realization and personal growth.

Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.



We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.



We appreciate your interest in joining us. Please note that only successful candidates will be contacted.