Job Description

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The IT Engineer is responsible for ensuring the smooth operation, security, and scalability of the organization's IT infrastructure. This role involves managing hardware and software systems, supporting end-users, maintaining network and server environments, and implementing technology solutions that align with business needs. The IT Engineer plays a critical role in safeguarding data, optimizing system performance, and enabling digital collaboration across the organization.
Key Responsibilities
Infrastructure & Systems Management

• Monitor, maintain, and upgrade operating systems, networks, and servers to ensure optimal performance and security.

• Administer and support IT infrastructure including firewalls, network switches, NAS storage, and backup systems.

• Manage cloud services and platforms, particularly Microsoft 365 Admin Center (Exchange Online, Endpoint Manager, SharePoint, Azure AD).

User & Device Support

• Procure, configure, and deploy IT equipment (computers, printers, mobile devices) for new hires.

• Set up user accounts, email mailboxes, access permissions, and security protocols.

• Provide technical support and troubleshooting for hardware, software, and connectivity issues.

Security & Compliance

• Implement and monitor cybersecurity measures including antivirus, firewalls, and access controls.

• Ensure compliance with software licensing agreements and manage renewals.

• Maintain data integrity and execute data recovery procedures when necessary.

Lifecycle Management

• Onboard new employees with appropriate IT access and tools.

• Offboard exiting employees by revoking access, disabling accounts, and securing data.

• Maintain accurate documentation of IT assets, configurations, and procedures.

Project & Vendor Coordination

• Collaborate with vendors for procurement, warranty claims, and service agreements.

• Participate in IT projects such as system upgrades, migrations, and process automation.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field.

• Industry certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, ITIL) are a plus.

• 2-3 years of hands-on experience in IT support or systems administration.

• Experience in managing cloud-based environments and enterprise-level networks.

• Proficiency in Windows and macOS operating systems, LAN/WAN configurations, and internet protocols.

• Strong knowledge of Microsoft 365 ecosystem and Azure Active Directory.

• Experience with mobile device management (MDM) for iOS and Android platforms.

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal abilities.

• Ability to prioritize tasks and manage time effectively.

• Team-oriented mindset with a proactive approach to learning and improvement.

• Willing to work in Dubai.

To view other vacancies we have, please check our website ( ) and follow us on our social media accounts - / / /
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website -

Skills Required