Job Description

IT Coordinator
Reporting to: Operations Manager / IT Manager
Position Overview
The IT Coordinator is responsible for maintaining the company's technology infrastructure, providing technical support to staff, and implementing IT solutions that enhance project efficiency and communication. This role is essential for ensuring our teams have the reliable tools they need to succeed.
Key Responsibilities

• Helpdesk Support: Provide first-line technical support to all employees, troubleshooting hardware, software, and network issues promptly.
• System Maintenance: Maintain and administer computer networks, servers, and related computing environments, including system security and data backup processes.
• Software Management: Install, configure, and update software applications used across the company, including project management, accounting, and design software.
• Hardware Management: Manage inventory of IT equipment (laptops, desktops, printers, mobile devices) and coordinate procurement as needed.
• User Training: Conduct basic training for staff on new software, tools, and IT best practices.
• IT Projects: Assist in researching and implementing new technology solutions to improve business operations (e.g., new collaboration tools, cloud storage solutions).

Qualifications and Skills

• Associate or Bachelor's degree in Information Technology, Computer Science, or relevant field.
• Proven experience as an IT coordinator or similar role.
• Knowledge of system security (e.g., antivirus, firewalls) and data backup/recovery.
• Familiarity with office software (Microsoft 365) and common operating systems.
• Basic understanding of network infrastructure (LAN/WAN, Wi-Fi).
• Excellent problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.

Skills Required