Job Description

Islamic Banking Retention Officer - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking an Islamic Banking Retention Officer to manage and retain customers through tailored retention tools and programs. The role requires strong customer service skills, compliance awareness, and the ability to cross-sell Islamic banking products while ensuring client satisfaction and loyalty.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Manage customer retention using approved Islamic banking retention tools and programs
• Achieve assigned sales and retention targets while ensuring compliance with credit and risk policies
• Handle customer queries and issues promptly via phone or direct communication
• Implement procedures to improve client satisfaction and loyalty through service excellence
• Cross-sell Islamic banking products and services based on client needs and preferences
• Maintain confidentiality of client information and ensure accuracy of details provided
• Collaborate with operations, credit, collections, and branches to meet service expectations
• Support team members by defining performance goals, coaching, and guiding towards targets
• Monitor market trends, competitor products, and pricing to enhance FAB's Islamic banking offering
• Adhere strictly to FAB policies, SOPs, and compliance regulations

Ideal Profile

• Bachelor's degree in Finance, Banking, Business Management, or related field
• 1-2 years of experience in banking, preferably in Islamic banking or client service
• Strong product knowledge and understanding of Islamic financial services
• Excellent communication, analytical, and problem-solving skills
• Proficient in MS Office and familiar with banking industry practices
• Ability to work under pressure and meet performance goals while maintaining service quality

Why Join Us

• Opportunity to build a career in Islamic banking with the UAE's largest financial institution
• Work in a customer-facing role with high impact on client satisfaction and retention
• Structured career growth and training opportunities within FAB's global network
• Competitive salary and benefits in a dynamic, client-focused environment
• Be part of a diverse and inclusive culture that values innovation and performance

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a trusted financial leader, offering conventional and Islamic solutions with a focus on customer-centric innovation.
Job Title Islamic Banking Retention Officer - Abu Dhabi, UAE
Islamic Banking Retention Officer - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking an Islamic Banking Retention Officer to manage and retain customers through tailored retention tools and programs. The role requires strong customer service skills, compliance awareness, and the ability to cross-sell Islamic banking products while ensuring client satisfaction and loyalty.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Manage customer retention using approved Islamic banking retention tools and programs
• Achieve assigned sales and retention targets while ensuring compliance with credit and risk policies
• Handle customer queries and issues promptly via phone or direct communication
• Implement procedures to improve client satisfaction and loyalty through service excellence
• Cross-sell Islamic banking products and services based on client needs and preferences
• Maintain confidentiality of client information and ensure accuracy of details provided
• Collaborate with operations, credit, collections, and branches to meet service expectations
• Support team members by defining performance goals, coaching, and guiding towards targets
• Monitor market trends, competitor products, and pricing to enhance FAB's Islamic banking offering
• Adhere strictly to FAB policies, SOPs, and compliance regulations

Ideal Profile

• Bachelor's degree in Finance, Banking, Business Management, or related field
• 1-2 years of experience in banking, preferably in Islamic banking or client service
• Strong product knowledge and understanding of Islamic financial services
• Excellent communication, analytical, and problem-solving skills
• Proficient in MS Office and familiar with banking industry practices
• Ability to work under pressure and meet performance goals while maintaining service quality

Why Join Us

• Opportunity to build a career in Islamic banking with the UAE's largest financial institution
• Work in a customer-facing role with high impact on client satisfaction and retention
• Structured career growth and training opportunities within FAB's global network
• Competitive salary and benefits in a dynamic, client-focused environment
• Be part of a diverse and inclusive culture that values innovation and performance

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a trusted financial leader, offering conventional and Islamic solutions with a focus on customer-centric innovation.
Post Details
Job Start Date
Salary from 10000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required