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By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

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Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

We have an opportunity for a Director - ISC Business Operations to join our Honeywell Building Technologies team in Dubai, UAE. In this role you will be responsible to best position the Middle East, Turkey and Africa (META) region for growth, HBT has a One HBT model to empower the local leadership through faster decision making and driving internal synergies that enable a more agile organization that can adapt to the regional customers\' product and solution needs.

This role reports directly to the HBT VP ISC with a matrix line to the HBT VP & GM META and will coordinate the Business Operations (C&PS, SIOP, Quality Control and business transformation, HSE & Sourcing) across the region and drive day-to-day operations and customer success activities. This role will be instrumental to facilitate and streamline operational procedures to ensure efficiency and effectiveness of the Operations team. The ideal candidate should have prior experience in leading business operations, a strong continuous improvement (Honeywell Operation System) knowledge and post-sales or customer care organization.

Director - Business Operations Responsibilities:

Responsible for developing and managing operational processes related to customer on-boarding, back-office activities, and support escalation.

Collaborate with Product, Sales, and Engineering to ensure business readiness and transfer knowledge for any new process/products.

Collaborate with the global GBE and HBT HQ relevant functions and ensure alignment to support and deliver the growth in the META region

Collaborate with the META functional and GBE leaders to support their local fulfilment operations

Own and develop tracking, refinement and reporting of key business metrics and develop a structure in our ability to report and explain the business. Manage performance towards KPI targets and provide thought leadership on how to improve operations.

Own and develop continuous operational improvement project that aims towards operational excellence across the Functions in META

Oversee HBT META real estate / facilities footprint and operation to align with META growth strategy

Work closely with CCO / finance / commercial organizations to align with offering deployment programs

SIOP/ISC/ Sourcing

Lead the demand planning team in successfully meeting customer requirements and operation business objectives within HBT META, with significant authority in demand forecasting and responsibility for all demand management results for the business.

Responsible for overseeing and managing HBT META\'s overall supply chain, sourcing, logistics strategy and operations to maximize the process efficiency and productivity, while playing a crucial role in developing and maintaining good relationships with vendors and distributors.

Continuously improve supplier delivery performance, cost of poor quality and total cost of acquisition, while improving supply chain processes and efficiencies to reduce demand-to-fulfilment cycle times.

Optimize cost, delivery and terms through highly effective third party purchasing.

Lead a lean and aligned META ISC operation structure/model based on HOS to get world class operational excellence, having direct impact in OTTR KPI\'s improvement.

Monitor and improve supply chain performance metrics including, but not limited to, supplier on-time delivery, supplier cost of poor quality (in conjunction with Quality Assurance), procurement process cycle times, inventory and DPO (in conjunction with Finance).

CPS

Help Honeywell be the customer\'s top choice by leading an effective Customer Service Organization that is responsive to customers\' needs and effective in driving internal actions that resolve customer issues quickly and effectively. Drive world class KPI performance managing order entry, ship date escalations, change orders, delivery issues, repairs and RMAs.

Deliver remote and field technical support to business partners and end users to ensure effective sales, deployment and maintenance of Honeywell offerings across all lines of business within HBT META.

Ensure effective value chain collaboration of C/PS, in particular with ISC and SIOP functions.

Establish and continuously improve standard processes and tools.

QUALITY and Business Transformation

Lead deployment and execution of HOS principles, assure process compliance through process coaching, process deployment support, driving project audits and appraisals

On need basis required to collaborate with the certification agencies for product/business qualification/certification

Own HBT META X-Matrix deployment and monitoring to ensure delivering on the various continuous improvement projects

Leverage HOS best practices to deploy and sustain across the HBT META

HSE

Monitor and support Health, Safety programs to ensure compliance with the applicable guidelines, procedures, and regulations

Incorporate continuous improvement using Honeywell\'s Health and Safety initiatives through Honeywell\'s Operating System activities

Qualifications:

Bachelor\'s Degree / MBA highly desired / Six Sigma and or Lean experience highly desired

Minimum of 15 years\' experience across multiple functions including operations/manufacturing, Customer and Product Support and Supply Chain

Demonstrate credibility at the executive level in internal and external organizations

Experience on managing people, ideally managing managers of people

Strong branch management and operations experience.

Ability to motivate and build high performing teams.

Process/systems and results orientated.

Manages change through exploration and learning.

We Offer:

Annual salary and consolidated allowance

Group medical insurance plan

Life and long-term disability insurance

Paid annual leave and time off work

Business travel insurance

End of service benefits

Education allowance

4.5 day working week from Monday to Friday in line with the public sector.

If you believe this is your dream role, then we\'d love to hear from you, and apply.

As an Equal Opportunities Employer, we are committed to a diverse workforce culture.

Additional Information

• Category: Integrated Supply Chain
• Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DUBAI ARE
• Exempt

Global (ALL)

Honeywell