POSTE

Louis Vuitton Middle East is looking for an IS Team Manager reporting to the IS&T Manager. The selected candidate will have the following responsibilities.

• Manage L2 Proximity Support Team on daily activities.
• SLA Adherence and Service Delivery
• Close coordination with Service Desk and Retail Business teams.
• Incident Management
• Service Request Management
• Asset Management
• Site operations / Events / Popups
• WSOne Deployment
• Cisco Meraki Network Infrastructure
• Retail Domain Experience
• Cisco / TEAMs Telephony System

IS&T Management:

• To support daily activities of head office and stores on applications, including fiscal / detax / payment area
• Ensure an ongoing interaction with the store managers, head office, WH and CSC users, identify and analyse news need
• To support local IT external 3rd partners

Support:

• Support daily activities of HO, stores, Warehouse, Customer Client service, on applications and IT infrastructures.
• To participate in local on-site support operations as needed, including store openings, relocations, closures and special projects
• Support IS&T Manager with the device renewal and the proper management of devices stock.
• To address productions issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue.
• To follow up all application issues identified by users. To work with Contact\xe2\x80\x99IS (Corporate-Europe support teams) to ensure incidents opened locally are well managed/escalated. Confirm with users possible issues not well resolved.
• To Ensure communication and reporting with site and direction
• To propose solution to increase the level of user satisfaction

Talent Pal