Job Description

Role Summary

You will be responsible for planning, implementing, maintaining, securing, and continuously improving the organization's IT infrastructure and core business systems to ensure high availability, reliability, performance, and cybersecurity. The role ensures IT services are aligned with operational and business needs across all business functions, while driving technology initiatives and governance to support scalable growth.

This position leads the IT function and may remain technically hands-on, particularly in server implementation, virtualization, firewall administration, endpoint security (EDR/XDR), incident response, AI based systems implementation and compliance.

Key Result Areas (KRAs) & Deliverables

1. Infrastructure Availability & Performance

Stable server/storage/network environment

Proactive monitoring and preventive maintenance

Capacity plans and lifecycle refresh roadmap

2. Cybersecurity & Risk Reduction

EDR/XDR operational excellence and tuned alerts

Reduced vulnerabilities and improved patch compliance

Documented security policies and incident response playbooks

3. Operational Support Excellence (IT Services)

SLA-based helpdesk/service performance

Standardized IT processes (incident/change/problem)

Reduced repeat incidents and improved first-time fix

4. Business Systems Reliability (ERP/MIS + Manufacturing Apps)

High uptime and data integrity of business systems

Seamless user access and controlled permissions

Process automation initiatives where feasible

5. Compliance, Audit Readiness & Documentation

Up-to-date asset register, access logs, change records

Audit evidence pack readiness (IT controls, backups, DR tests)

Policy library and training records

6. Project Delivery & Continuous Improvement

On-time/on-budget IT projects (infrastructure upgrades, AI tools, security rollouts)

Technology roadmap aligned to business priorities

Measurable improvements in stability, security, and efficiency

Job Responsibilities

1) IT Strategy, Governance & Service Delivery

Develop and execute the IT operational and developmental plans, aligned to business objectives and manufacturing priorities. Establish IT governance: policies, standards, procedures, controls, and service catalog. Ensure IT service continuity, proactive monitoring, and measurable service performance (SLA-driven). Manage IT budgeting, cost optimization, licensing, renewals, and total cost of ownership.
2) Infrastructure Architecture, Server Implementation & Management

Design, deploy, and manage physical and virtual server infrastructure to meet performance, scalability, and high-availability requirements. Implement secure configuration baselines and patching schedules (OS, firmware, hypervisor, core apps). Own storage, backup, replication, and recovery architecture to minimize downtime and protect data. Troubleshoot infrastructure issues, execute root-cause analysis, and drive prevention actions.
3) Virtualization & Capacity Management

Implement and manage virtualization platforms (e.g., VMware / Hyper-V) for optimized resource usage and operational efficiency. Manage VM lifecycle: provisioning, performance tuning, scaling, resource allocation, and decommissioning. Conduct capacity planning for compute, storage, and network and ensure future-ready scalability.
4) Network & Firewall Policy Management

Deploy, configure, and maintain network security controls including firewalls, segmentation, VPN, IDS/IPS, and secure remote access. Review, optimize, and document firewall rules/policies in line with least privilege and change management. Monitor network performance and resolve connectivity/security issues impacting office + factory operations.
5) Cybersecurity (EDR/XDR, Hardening, Monitoring)

Administer and optimize EDR/XDR tools; tune policies, alerts, and response playbooks. Implement endpoint/server hardening, privileged access controls, and secure configuration standards. Establish vulnerability management: scanning, remediation tracking, patch compliance, and reporting. Provide cybersecurity awareness and ensure secure behaviors across the organization.
6) Incident Detection, Response & Recovery

Lead security incident handling triggered by EDR/XDR/firewall/SIEM (if applicable). Perform investigations, containment, eradication, recovery, and lessons learned. Maintain incident documentation, reporting, and continuous improvement of response protocols.
7) Business Systems / Manufacturing Enablement

Ensure stability and integration of core systems that support manufacturing and commercial operations (examples): ERP/MIS, finance, procurement, inventory, production planning Print/packaging workflow systems (file servers, artwork repositories, RIP/prepress infrastructure where applicable) Barcode/labeling, traceability, warehouse scanning, quality documentation systems Ensure shopfloor IT readiness: reliable connectivity, device uptime, secure access, and minimal production disruption.
8) Compliance, Risk Management & Audit Support

Develop and enforce security and IT operational policies aligned with business and customer requirements. Support audits and compliance obligations relevant to manufacturing and quality environments (e.g., document control, traceability, access control, data protection). Maintain IT asset management, software compliance, and evidence for internal/external audits.
9) Vendor & Stakeholder Management

Manage vendors, MSPs, ISPs, OEM support partners, security providers, and software suppliers. Negotiate contracts, ensure service levels, and drive performance reviews. Communicate clearly with non-technical stakeholders and translate business needs into technical solutions.
10) Documentation & Continuous Improvement

Maintain documentation for architecture, configurations, firewall rules, policies, backups, DR procedures, network diagrams, and asset inventory. Keep up-to-date with evolving technologies and threats; recommend improvements to enhance security, performance, and scalability.

Job Requirements and Qualifications:

BE, Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent experience.

Proven experience in server implementation and management (both physical and virtualized environments).

Strong expertise in firewall configuration, management, and policy deployment.

In-depth knowledge and hands-on experience with EDR and XDR solutions for threat detection and response.

Familiarity with network protocols, security technologies (IDS/IPS, VPNs), and IT security frameworks.

Ability to troubleshoot and resolve issues related to server infrastructure, firewall configurations, and security tools.

Familiarity with scripting or automation tools (e.g., PowerShell, Python) is a plus.

Relevant certifications (e.g., Cisco CCNP, CISA) are preferred.

Preferred Skills:

Experience with cloud environments and security (AWS, Azure, Google Cloud, O365 & M365).

Knowledge of security compliance frameworks (e.g., GDPR).

Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.

Job Types: Full-time, Permanent

Application Question(s):

What is your gross Salary Expectations? (Mandatory and must be numbers only) What is your notice period to join? Are you willing to relocate to Ras Al Khaimah? What is your current visa status?
Education:

Bachelor's (Required)
Experience:

IT infrastructure and Team Leadership: 10 years (Required) UAE IT/IS Administrative: 10 years (Required) EDR and XDR solutions : 5 years (Required) expertise in firewall configuration and management: 10 years (Required) AWS, Azure, Google Cloud, O365 & M365: 5 years (Required)
Language:

English (Required)
License/Certification:

Light Vehicle UAE Driving License (Required) * Cisco CCNP, CISA (Required)