Job Description

MISSION
To guarantee that Information System services (e.g., projects, user support, training and new functional analysis) are carried out on time and in form, according to the conditions agreed upon with the end user.
GENERAL FUNCTIONS
Help all clients to conduct project evaluation.
Along with functional areas, develop and update the functional documents for the business applications and procedures.
Train and support users in execution of processes and business applications.
Calculate and update the allocated service KPIs (performance, cost, quality, etc.).
Implement specific action plans to correct KPIs below the target agreed upon with the end user.
Proactively lead definition, development, implementation and maintenance of business applications and procedures in all functions.
Observe Ficosa's Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.
Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.
(*) The duties described are only the most typical of this position and are in no way a comprehensive list.
POSITION REQUIREMENTS
Academic background:
Professional training / medium degree in engineering or similar
Languages:
Fluent local language & Fluent English (spoken & written)
Travel:
Willing to travel
OTHER SPECIFICATIONS
Additional training:
Knowledge of functional environment (administration, industrial, etc), ERP System, new technologies or management projects would be of additional value