Position : IRD Order Taker \xe2\x80\x93 Arabic Speaker

Department : Food & Beverage

Reports to : IRD Assistant Manager



PURPOSE OF POSITION

To provide prompt and courteous F&B service to the Hotel\xe2\x80\x99s guests.

KEY ROLES & RESPONSIBILITIES

• Update white board daily (AM).
• Prepare daily cashiering forms and operational forms.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
• Regular check with culinary team for non availability items.
• Answer all phone calls promptly and efficiently, using the correct greeting.
• Carry out correct order taking procedures with recommendations to the guest.
• Seize opportunity to up sell IRD food and beverage products.
• Carry out proper cashiering procedures as set by Raffles Hotels & Resorts standards.
• The ability to maintain a clean, neat and orderly order taker cabin throughout service.
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
• Reporting of any guest comments to the superior, completing guest preference sheet.
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
• Will write beverage storeroom requisition for approval by IRD Manager.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• Learning of safety, sanitation and hygiene policies.
• Participation in internal training and necessary meetings.
• To maintain good working relationship with own colleagues, and all other departments.
• To actively promote the services and facilities of Raffles Dubai and Raffles Hotels to guests and suppliers of the Hotel.
• Report to manager any kinds of deviation from set standard and procedures.
• To ensure amenities are send to the room in according rooming list & Raffles standard.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
• Follow Raffles Dubai telephone standard.
• To control & maintain delivery timing within Raffles Dubai standard.

PERSONAL ATTRIBUTES

• Arabic Speaker
• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge with a focus on wine
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary Education

EXPERIENCE

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience

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