Investigation Specialist, Trust & Safety
United Arab Emirates, United Arab Emirates
Job Description
Key job responsibilities
- Look into reported incidents and uncover what really happened by gathering facts, interviewing stakeholders, and analyzing available data.
- Drive fair and consistent decision-making when issues arise, ensuring both drivers' rights and business expectations are respected.
- Identify early warning signs, behavioral trends, recurring violations, or gaps in compliance-and take action before problems escalate.
- Work closely with operational teams and DSP to explain findings, agree on corrective steps, and monitor follow-through.
- Help build simple mechanisms and routines that prevent repeated issues and make the overall ecosystem safer and more reliable.
- Prepare clear summaries and recommendations that help leaders act quickly and confidently.
- Support escalations when needed, especially in situations that could affect safety, customer experience, or business continuity.
- Maintain balanced judgement in sensitive or time-pressured cases, ensuring fairness and consistency at all times.
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Arabic
- Experience in an operational role
- Experience in investigations case management
Preferred Qualifications
- Experience in logistics
- Bachelor's degree
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Skills Required
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Job Detail
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Job IdJD2208706
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned