Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you'll be doing This position focuses for Import and export shipment movement, the execution of shipping services and compliance documentation activities required for in/out-bound shipping activities (B2C and B2B). Core Responsibilities:

• Improvement on overall B2B and B2C shipping module from operation and cost perspective

• Reduction on lead time of delivery and collection for all international shipment.
• Improve shipment flow process between all fulfillment location to optimize Group Hubs capacity across GCC
• Managing the relationships between shipping merchants, tenders and negotiating freight charges
• Monitor B2C and B2B shipment movement and support with necessary documents based on requirement.
• Reconciliation of freight cost (Duties and vat) and cross verified with TMS system.
• Liaising between Customer care, ops and shipping companies to resolve any complaints.
• Preparing shipping quotes for customers and necessary reports for respective department.
• Supervising the loading and unloading of shipping vessels and executing stevedoring activities.
• Determining the most efficient methods of shipping and routes for cross border shipments.
• Processing shipping paperwork for all B2C and B2B shipments.
• Guide operation staff to enable effective Air/land-based product shipping.
• Periodically review lead time of shipment delivery and collection to take necessary action accordingly with respective stakeholders. (Customer care, Store team, couriers and Trading etc)
• Expedite VIP delivery and collection process for Omni-channel customer.
• Verify and submit all courier invoice to finance for final payment.
• Maintain transit damage/lost records and coordinate with respective courier until claim is completed financially.

What you’ll need to succeed YOUR PROFILE: COMPETENCIES Accuracy and Attention to Detail Being Inclusive Collaborating & Influencing with Respect & Trust Communicating effectively Customer Focus Decision Making and Critical Thinking Demonstrating Customer Centricity Demonstrating Personal Resilience & Adapting to Change Driving Results Logistics Omni-channel Stakeholder Management Understanding & Developing Self What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.