Intern – Customer Service Distributor Markets (encouraging Uae Nationals To Apply)
United Arab Emirates, United Arab Emirates
Job Description
Context & Environment
Distributor Market
Knowledge:
Additional Information
- High content of matrix processes, between sales and supply chain on one hand, local team.
- Harmonious relationship with Colleagues from all department ie: Accounting Dept, Sales Department, Logistics, Compliance Department with regard to related job to be done Conducive working environment.
- Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region (Iran, Iraq, Afghanistan, Yemenxe2x80xa6 & High level of unfair competition from non-major players.
- Favorable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools.
Distributor Market
- Receive the orders, PFI confirmation, coordinate with the logistics on the deliveries.
- Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
- Coordinate with internal departments e.g. Logistics, Accounts, Technical, and Marketing departments for customers' requirements for each order as per the shipping and customer requirement.
- Prepare shipping documents within or outside Letters of Credit - to the designated customers as per the country requirements.
- Operate Letters of Credit received from customers
- Liaise with banks, shipping agents, inspectors, and other 3rd party agents - Especially for destinations that require inspection, coordinate with the designated inspection company e.g. SGS as per the country requirement.
- Communicate/ Respond to customer inquiries/messages received by telephone, or email daily
- Arrange to get all the documents attested legalized and send for every shipment as per the destination/ country requirement.
- Housekeeping of the old orders in the system.
- Collecting VAT supporting documents. Maintaining a record of those received and all the list that has not been received.
- To send KPI and forecast to Distributors on monthly basis.
- Maintain current updated procedures for each customer.
- SALES DATA - generate all relevant reports pertaining to sales orders, deliveries and pending orders.
- Maintaining Non-Blendable order pending orders list.
- Process Air Total daily uplifts in Avidial and regularize the orders in SAP
- Handle face-to-face enquiries from customers.
- Ensure that the company satisfies its customers' needs.
- Building a good relationship with customers through effective communication.
- Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
- Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
- Strict adherence and compliance towards Group HSSEQ Charter & MAESTRO requirement and affiliate's HSSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
- Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSSEQ in all their activities
- Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
- Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.
Knowledge:
- Commercial knowledge in handling Letters of Credits and export documentation is an added advantage
- Experienced in data applications : SAP Knowledge - an added advantage
- Any project that reflects certain know-how on the role would be an added advantage.
- Strong computer skills (Word, Excel, Outlook, PowerPoint)
- Strong interpersonal and communication skills
- Proficiency in English or other languages is an add-on
- Creative, self-motivated, organized, ability to plan and independently carrying out the job
- Results Oriented
- Minimum one year within Customer Service or within a similar industry
- Graduate in Economics/Accounting/Mathematics/Statistics or a quantitative business science preferred.
Additional Information
- NP Level: The NP Level for this position of Intern - Customer Service Distributor Markets is Not Applicable
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Job Detail
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Job IdJD1845124
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned