Job Description

Position Purpose

The purpose of this role is to coordinate patient applications in the Patient Access Program(s) in Abu Dhabi. The jobholder will carry out administrative duties to ensure the smooth running of the Program (s).

Duties and Responsibilities:

• Liaise with hospitals, distributors, pharmacies and patients.
• Co-payment reimburse solution administration.
• Work closely with the Program Manager to secure patient file approval.
• Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline.
• Carry out patient, Doctor, Pharmacy and private sector visits for project flow.
• Ensure that current patients receive their medications quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) review. This includes monitoring and tracking patient files in collaboration with Axios staff in "real time" as patients proceed through the program.
• Maintain and update electronic Program files, including patient and quality assurance data.
• Conduct administrative duties for the office

Relationships:

• Work closely with Program Manager and Program Assistant in Abu Dhabi
• Reporting to the Program Manager in Abu Dhabi
• Work with the related divisions of Axios
• Maintain ongoing and frequent communication with Axios staff including Axios global staff.

Educational Background and Experience:

• A Degree in Healthcare or Public Health is required
• 2 years working experience in a healthcare administrative role
• Fluent English and Arabic is a mandatory requirement
• Experience in data monitoring and management
• Experience in customer service management

Job Circumstances:

• The position is based in our regional office, and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region.
• Flexibility inability to travel as well as working hours is essential.