Job Description

Integrations Engineer
Department: Integrations
Employment Type: Full Time
Location: Remote
Reporting To: Dmitrii Frolov
Description
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money.
Over 30,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores.
Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors, including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.
The Integration Engineer at Tabby plays a crucial role in facilitating seamless integration of our BNPL products with our merchant partners. This position requires a blend of technical expertise, problem-solving skills, and effective communication to ensure successful integrations and ongoing support.
Key Responsibilities

• Collaborate directly with merchants to understand their requirements and guide them through integrating Tabby's APIs, website plugins, and mobile SDKs, ensuring a smooth and efficient process.
• Work closely with internal teams - including Sales, Account Management, Product Managers, Developers, and QA Engineers - to align on integration objectives and address technical challenges.
• Act as the primary technical point of contact for merchants, troubleshooting integration issues, conducting initial problem analysis, and coordinating with development teams to implement solutions.
• Establish monitoring systems to oversee integration performance, ensure continuous operation, and participate in incident management related to integrations and payments.
• Develop technical content, including documentation and demos, to educate customers on implementing specific use cases and best practices with Tabby's products.

Skills, Knowledge & Expertise

• A minimum of 2 years in a technical role, with at least 1 year as an Integration Engineer, QA Engineer, or Technical Support Agent. Experience with payment providers or acquirers is advantageous.
• Strong understanding of RESTful API principles and development, with hands-on experience using tools like Postman. Familiarity with monitoring and logging systems such as Datadog, Grafana, or Kibana.
• Demonstrated ability to participate in incident management, conduct post-mortems, and implement effective solutions.
• Proficiency in English at a B2 level or higher, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Experience working with development teams, understanding product processes, and managing tasks using Helpdesk systems and Jira task trackers.

Nice to Have:

• Ability to write simple SQL queries for data retrieval and analysis.
• Familiarity with E-commerce platforms such as Shopify, WooCommerce, Magento, etc.
• Experience in establishing and configuring service monitoring tools to ensure reliability.
• Proven experience in B2B communications, particularly in a technical support or integration context.
• Experience in developing and optimizing external QA and support processes to enhance efficiency and customer satisfaction.

Job Benefits
Relocation
We offer remote work from anywhere in the world and are happy to work out an individual relocation plan for you.
Our employees have the opportunity to choose a country for registration: at the moment those are Armenia/Georgia/Serbia/Portugal/Spain.
We will help you open a legal entity and a bank account. In Armenia and Georgia the taxes are compensated by Tabby. In other countries we provide partial compensation of taxes.
We employ according to B2B contracts (service agreements).
For our employees we cover the following:

• Flight to one of the mentioned countries.
• Accommodation during the paperwork completion period.
• Opening a bank account and getting a residence permit in one of the mentioned countries.
• Family relocation (dependants).

New employees can also choose an alternative method of relocation to another country of their choice. In this case, Tabby will reimburse up to $5,000 of verified costs upon opening a legal entity and a bank account.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company's employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we'd love to hear from you!