Job Purpose and Key Accountabilities Tasks:

Purpose:

Supervise and train technical personnel, implement project management procedures to ensure timely completion of projects, and apply knowledge of communication installation techniques to client processes

Responsibilities:

Responsibilities

• Understanding technical integration technologies such as API operations and XML and JSON concepts, as well as other web and database technology so decisions can be made on project plan requirements and where appropriate doing minor coding to support the technical requirements.
• Working with clients or partners on fit gap analysis and other forms of business analysis
• Ensure clients and vendors and internal resources are on-track with their requirements so the project plans remain on-track.
• Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats
• Collaborate and review code with other developers in engineering and sales operations to ensure each integration maintains a consistent level of technical standards as set by the team.
• Meeting with external customers and/or third-party providers to determine technical requirements and define the scope of integration projects
• Documenting all activities in manner suitable to enhance the understanding of both technical and non-technical audiences.
• Analysis, troubleshooting and testing of integrated software systems, including performance tuning of configuration/setup
• Providing 3rd level technical support for customer issues
• Preparing documentation and presenting progress reports
• Training and mentoring of junior staff

Job Dimensions:

• Work Relationships

External

• Clients - Merchants
• Internal - Product management

• Scope of Responsibility

• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions Assisting in projects implementation.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Ensure the coordination of project generated design documents with those provided by subcontractors or equipment suppliers
• Integrating and coordinating the activities of all systems disciplines and departments contributing to the project

• Working conditions

• Normal office Environment.
• Prepared to put in extra hours when necessary.
• Work effectively and collaboratively in a team and with all partners.

• Person Specification

• Knowledge Area

• BS/MS degree in Computer Science, Engineering, or a related subject.
• Ecommerce experience is required

• Skills

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to interface and cooperate with different people on different organizational levels
• Customer service driven
• Analytical and problem-solving aptitude
• Excellent knowledge of Customer Service best practice.
• Excellent organizational skills.
• Deep technical background.

• Competencies

• Leadership
• Managing Change
• Customer Service
• Developing Others

• Required Work Experience

• BSc/BA in IT, Computer Science, or related field
• 2-3 Years\' experience
• Experience in payment gateway and POS is preferred

• Special Requirements

• Can work in mixed multi-national, multi-cultural working environment.
• Can work well on high pressure and fast paced businesses with mixed work force.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve technical issues.
• Proven experience as a help desk L2 or other customer support role
• Technical writing ability
• Analytical & Troubleshooting skills

• Required certification and/or membership

• Required computerized skills

• Advanced in MS Office
• Familiar with programing Languages: C# / Vb.Net
• Tools; VS 2008 or Higher Version, SVN, IIS, GIT
• Database: Oracle / SQL Server 2008 R2 or Higher preferred
• Operating system: Windows, Fedora

• Required language skills

• English Proficiency - Advanced
• Arabic Proficiency - Advanced

• Levels

• Skills

• Beginner

• I can say and understand a few things in the language

• Intermediate

• I can speak and understand reasonably well & can use basic tenses but have problems with more complex grammar & vocabulary

• Advanced

• I can speak and understand very well but sometimes have problems with unfamiliar situations and vocabulary

• Master

• I speak and understand the language completely fluently

• Levels

• Skills

• Beginner

• Word: Able to create a document, enter text, use basic formatting.
• Excel: Enter, correct, and save data.
• Access: Create, manage & save a database with basic records.
• PPT: Create and title bullet slides.

• Intermediate

• Word: Create & format complex tables, insert graphics, run, and record macros.
• Excel: Create & modify charts, filter data, use math, logic, and stat functions.
• Access: Create basic macros, advanced form techniques, hyperlinks, and data integration.
• PPT: Create templates, interactive objects, and multimedia.

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