Provide full administrative support to clients & intermediaries
Review all documents received and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLA's
Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps
Maintaining physical or electronic records related to medical insurance policies & maintenance requests
Upload member data files to regulatory systems ensuring compliance with regulatory directives
Upload PBM membership data to partner system
Liaise with cross-functional teams for customer service, medical and health on track related queries
Ensuring customer, client and broker are at the center of day-to-day activities to meet the evolving needs and expectations