Job Description

Instant Service Centre Ambassador - InterContinental Dubai Festival City - Dubai, UAE
Position Overview
InterContinental Dubai Festival City is seeking an enthusiastic and guest-focused Instant Service Centre Ambassador to join its five-star hospitality team. This role plays a key part in providing seamless, efficient, and personalized service to hotel guests across multiple IHG properties in Dubai Festival City. The ideal candidate will possess exceptional communication skills, a passion for service excellence, and a commitment to delivering memorable experiences in line with InterContinental brand standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Customer Service / Guest Relations
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Handle incoming calls and guest requests promptly, courteously, and professionally across InterContinental, Crowne Plaza, Holiday Inn, and Residence Suites Dubai Festival City.
• Ensure all guest inquiries and service requests are logged, followed up, and resolved efficiently through QEMS and other internal systems.
• Provide detailed information on hotel facilities, services, and local attractions.
• Manage wake-up calls, room service coordination, and guest complaint handling to maintain high satisfaction levels.
• Maintain privacy and confidentiality of guest information at all times.
• Communicate effectively with departments such as housekeeping, engineering, and food & beverage to ensure service requests are completed accurately and on time.
• Handle emergency calls in line with hotel procedures and safety standards.
• Participate in shift briefings, departmental meetings, and ongoing training sessions.

Ideal Profile

• Minimum of two years' experience in a similar role within a 5-star hotel, call center, or customer service environment.
• Excellent English communication skills; Arabic language proficiency is an advantage.
• Working knowledge of Opera, Microsoft Office, and telephone systems such as Alcatel or TMS.
• Strong multitasking, problem-solving, and time management skills.
• Friendly, professional, and confident personality with a genuine passion for guest service.
• Ability to work independently and collaboratively in a fast-paced environment.

Skills Set

• Guest relations and customer communication
• Call handling and problem resolution
• Multitasking and time management
• Data entry and system proficiency (Opera, QEMS)
• Team collaboration and service coordination

Why Join Us

• Join one of Dubai's most prestigious luxury hospitality clusters with four renowned IHG properties.
• Experience career growth in a world-class environment that promotes diversity and inclusion.
• Receive competitive compensation, benefits, and IHG staff discounts across global properties.
• Enjoy a supportive culture that prioritizes your well-being, learning, and professional development.

About the Company
InterContinental Dubai Festival City is part of IHG Hotels and Resorts, one of the world's leading hospitality groups. The cluster includes InterContinental Dubai Festival City, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites, featuring over 1,600 rooms and 16 restaurants and bars. Located at the heart of Dubai Festival City, the complex offers a unique blend of luxury, comfort, and service excellence. IHG Hotels and Resorts operates more than 6,000 properties globally, committed to creating exceptional experiences and empowering colleagues to grow and succeed across its international portfolio.
Job Title Instant Service Centre Ambassador - InterContinental Dubai Festival City - Dubai, UAE
Instant Service Centre Ambassador - InterContinental Dubai Festival City - Dubai, UAE
Position Overview
InterContinental Dubai Festival City is seeking an enthusiastic and guest-focused Instant Service Centre Ambassador to join its five-star hospitality team. This role plays a key part in providing seamless, efficient, and personalized service to hotel guests across multiple IHG properties in Dubai Festival City. The ideal candidate will possess exceptional communication skills, a passion for service excellence, and a commitment to delivering memorable experiences in line with InterContinental brand standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Customer Service / Guest Relations
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Handle incoming calls and guest requests promptly, courteously, and professionally across InterContinental, Crowne Plaza, Holiday Inn, and Residence Suites Dubai Festival City.
• Ensure all guest inquiries and service requests are logged, followed up, and resolved efficiently through QEMS and other internal systems.
• Provide detailed information on hotel facilities, services, and local attractions.
• Manage wake-up calls, room service coordination, and guest complaint handling to maintain high satisfaction levels.
• Maintain privacy and confidentiality of guest information at all times.
• Communicate effectively with departments such as housekeeping, engineering, and food & beverage to ensure service requests are completed accurately and on time.
• Handle emergency calls in line with hotel procedures and safety standards.
• Participate in shift briefings, departmental meetings, and ongoing training sessions.

Ideal Profile

• Minimum of two years' experience in a similar role within a 5-star hotel, call center, or customer service environment.
• Excellent English communication skills; Arabic language proficiency is an advantage.
• Working knowledge of Opera, Microsoft Office, and telephone systems such as Alcatel or TMS.
• Strong multitasking, problem-solving, and time management skills.
• Friendly, professional, and confident personality with a genuine passion for guest service.
• Ability to work independently and collaboratively in a fast-paced environment.

Skills Set

• Guest relations and customer communication
• Call handling and problem resolution
• Multitasking and time management
• Data entry and system proficiency (Opera, QEMS)
• Team collaboration and service coordination

Why Join Us

• Join one of Dubai's most prestigious luxury hospitality clusters with four renowned IHG properties.
• Experience career growth in a world-class environment that promotes diversity and inclusion.
• Receive competitive compensation, benefits, and IHG staff discounts across global properties.
• Enjoy a supportive culture that prioritizes your well-being, learning, and professional development.

About the Company
InterContinental Dubai Festival City is part of IHG Hotels and Resorts, one of the world's leading hospitality groups. The cluster includes InterContinental Dubai Festival City, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites, featuring over 1,600 rooms and 16 restaurants and bars. Located at the heart of Dubai Festival City, the complex offers a unique blend of luxury, comfort, and service excellence. IHG Hotels and Resorts operates more than 6,000 properties globally, committed to creating exceptional experiences and empowering colleagues to grow and succeed across its international portfolio.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required