Job Description

What you will do
We are seeking a dynamic and experienced Customer Service and Inside Sales Leader to oversee operations across the Middle East and Africa region. Based in Dubai, this role is responsible for managing a high-performing team of 15 professionals, driving excellence in order management, customer engagement, and sales support across multiple product sectors and ERP platforms.
How you will do it
Team Leadership & Development.

• Lead, coach, and develop a team of 17 customer service and inside sales professionals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Set performance goals and conduct regular evaluations.
• Order Management & Fulfillment.
• Oversee region-wide order entry and processing across multiple ERP platforms.
• Ensure timely and accurate order fulfillment in alignment with customer expectations and internal KPIs.
• Collaborate with Manufacturing, logistics, and finance teams to resolve order related issues.
• Customer Experience & Relationship Management.
• Serve as a key point of contact for escalations and strategic customer interactions.
• Drive customer satisfaction through proactive communication and problem-solving.
• Implement best practices to enhance service delivery and responsiveness.
• Sales Support & Enablement.
• Partner with field sales teams to support lead generation, quoting, and pipeline management.
• Utilize Salesforce to track opportunities, customer interactions, and performance metrics.
• Provide insights and reporting to support regional sales strategies.
• Provide support on holistic transaction management from quote to AR, working with the remote finance team.

Systems & Process Optimization

• Leverage SAP and Salesforce to streamline workflows and improve data accuracy.
• Identify and implement process improvements to enhance operational efficiency.
• Ensure compliance with company policies and regional regulations.

What we look for

• Minimum 10 years of experience in customer service, inside sales, or operations leadership.
• Proven experience managing teams in a regional or multi-country setting.
• Strong proficiency in SAP and Salesforce is essential.
• Excellent communication, analytical, and organizational skills.

What we offer

• Competitive compensation and benefits package.
• Opportunity to lead a strategic function in a high-growth region.
• Collaborative and multicultural work environment.
• Career development and global mobility opportunities.

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Skills Required