Job Description

Job Category: Business Development
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Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join the team as In-Room Dining Order Taker and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Handle all guest orders for in-room dining through phone or digital platforms with courtesy and efficiency.
• Provide an exceptional level of service, reflecting the standards of a luxury hotel.
• Communicate clearly and professionally with guests in both Arabic and English.
• Accurately record, confirm, and relay food and beverage orders to the kitchen and service team.
• Offer menu recommendations and upsell premium items when appropriate.
• Ensure guest requests, preferences, and dietary requirements are communicated correctly.
• Follow up on orders to ensure timely and accurate delivery.
• Handle guest complaints or special requests professionally and promptly.
• Maintain knowledge of the full menu, daily specials, and room service procedures.
• Coordinate with kitchen, service, and housekeeping teams to ensure seamless service.
• Ensure the order-taking area and communication equipment are always clean and organized.
• Adhere to hotel policies, service standards, and grooming guidelines.
• Assist with billing procedures and verify order accuracy before delivery.

Ideally, you should possess some or all the following qualifications and experience:

• Previous experience in Food & Beverage or Guest Services within a luxury hotel or upscale dining environment.
• Fluent in Arabic and English (spoken and written).
• Excellent telephone etiquette and clear communication skills.
• Strong attention to detail and accuracy in order taking.
• Guest-focused mindset with a warm, professional, and courteous attitude.
• Familiarity with hotel POS systems and order management software (e.g., Micros, Opera).
• Ability to multitask and work effectively under pressure.
• Knowledge of food and beverage service standards and basic culinary terminology.
• Flexible availability (including weekends, holidays, and overnight shifts if required).
• High school diploma or equivalent; hospitality training or certification is an advantage.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team: As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Skills Required