Job Description

Responsibilities & Qualifications

The National Archives and Records Administration (NARA) is an independent agency established in 1934 to identify, protect, preserve, and make publicly available the historically valuable records of all three branches of the Federal Government. Team members on the NARA IT and Telecommunications Support Services (NITTSS) program are modernizing the enterprise by implementing a Zero-Trust security model, increasing cloud adoption, and replacing legacy technology with modern tools.

RESPONSIBILITIES Serves as a technical expert and main point of contact for all IT related matters pertaining to the operations and maintenance of an IT infrastructure and support. Lead a team of Systems Engineers in maintaining the enterprise infrastructure and in meeting SLAs for availability, capacity, and performance. Identify and implement network upgrades to enhance access to 795 terabytes of electronic records and data transactions Ensure service level agreements are met Support the management of both physical and virtual server configurations Support the full life cycle development of mission systems and business applications Oversee the installation, configuration, and maintenance of all hardware, software, and networking components Develop and implement policies and procedures related to infrastructure management Manage capacity planning and forecasting for future infrastructure needs

REQUIRED QUALIFICATIONS Experience: 10 years of experience in networking managing LANs, WANs, helpdesk, and infrastructure Expert knowledge of IT systems Strong written and oral communication Strong interpersonal and relationship building skills. Clearance: Secret clearance We are seeking an Infrastructure Ops Manager to join our team supporting NARA/NITTSS.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

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COMPETENCIES Establish Focus Change Management Develop Others Oral Communication Written Communication Interpersonal Awareness Build Relationships Analytical Thinking Conceptual Thinking Strategic Thinking Technical Expertise Initiative Foster Innovation Results Oriented Teamwork Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Remote Type of environment: Remote Noise level: Medium Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10%

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret clearance

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

Regular Full-Time