Information Technology Service Management Engineer (itsm Engineer)
Kuwait City, Kuwait
Job Description
Hiring ITSM engineer (information technology service management engineer) experience:5+ yrs location Kuwait : The candidate will work in a highly motivating environment, which encourages team spirit, cooperation, and continuous learning, as a member of a very competent team. The responsibilities of the ideal candidate will include:
Expected Start Date: 11/04/2023 '
- Daily operational tasks for Remedy ITSM
- Administration, support and maintenance of Remedy ITSM
- Regular upgrade of Remedy ITSM environment to latest version
- Acting as single point of contact and handling communication with customer and BMC support
- B.Sc. in Software Engineering, Computer Science or Information Systems or equivalent academic qualifications.
- M.Sc. in Computer Science or Information Systems is considered a plus.
- 1+ years of hands-on experience in similar roles.
- Very good knowledge of Remedy ITSM
- Very good Knowledge of ITIL processes (Incident, Change, Problem, Release, Service Request, CMDB)
- Very good Knowledge of Atrium Integration and Remedy Developer Studio
- Experience and knowledge of configuration and administration in BMC Smart IT, Digital Workplace, DWP Catalog, Smart Reporting
- Experience of Remedy integrations with 3rd party tools using Web services and APIs
- Knowledge of BMC Helix ITSM containerized environment is considered a plus
- Knowledge of BMC Discovery is considered a plus
- Knowledge of BMC Client Management is considered a plus
- Strong analytical and problem-solving skills
- Excellent command of English language, along with effective communication and presentation skills
- Ability to work independently or as part of a team
- Knowledge of Arabic language is considered a plus
Expected Start Date: 11/04/2023 '
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Job Detail
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Job IdJD1526225
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait City, Kuwait
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EducationNot mentioned