Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they\'re chances to grow, do what you love and build a career with us!



Information Services Senior Specialist

Key Responsibility:
Infrastructure & Technology:

• Implement Global, Regional and Branch IS projects
• Provide technical support to branch users and perform troubleshooting on endpoint devices, software applications, servers and network
• IT hardware assets management such as Purchasing, Tracking, Maintenance, Replacement
• Assists IS Manager with preparation and management of IS budget
• Have a branch disaster recovery plan for IS and support recovery efforts when they occur

Enterprise Data & Analytics:

• Provide technical support on Expeditors business operating systems and manage support requests that come within branch through incident management tool
• Train employees on system architecture, data management, reporting, and other available IT tools
• Helps to increase branch productivity by identifying processes that could be improved or automated and by developing an approved solution (scripts, workflow monitors, etc.)
• Setting up and modifying reports using reporting applications for internal users as well as customers
• Provide Internal and External EDI Support

Customer Solutions:

• Present technology solutions and provide technical assistance to customers
• Train internal users on Expeditors technology solutions

Compliance:

• Responsible for 100% compliance with Expeditors IS Operational Process Standards at branch
• Conduct quarterly branch IS audits and share results with IS Manager

Vendor Management:

• Maintain and manage a list of approved IT vendors
• Build strong relationships with IT vendors
• Evaluate support performances of IT vendors on a regular basis
• Ensure vendor invoices are processed and payment is made in a timely manner

Knowledge:

• Good knowledge in managing systems infrastructure and Cybersecurity
• Proficient in MS Office applications such as Excel, PowerPoint, Publisher, Access, etc.
• Basic programming knowledge using SQL, Python, VBScript or JavaScript
• Understanding of logistics & supply chain operations (preferred)

Skills :

• Strong PC software skills including Windows and related software applications (Word, Excel, Visio, SharePoint etc.)
• Advanced PC troubleshooting, maintenance, and deployment skills
• Effective communication (written and verbal) and customer service skills
• Strong analytical and effective problem-solving skills
• Ability to multi-task and successfully execute projects on time
• Good presentation and negotiation skills

Behaviors :

• Positive and willing to help attitude
• Innate drive to help others
• Strong organizational and time management skills and ability to handle multiple priorities effectively
• Commitment to company policies and controls
• Ability to receive and provide constructive feedback, coaching and mentoring on a regular basis

Branch Security Support Requirements

Administration

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.).
• Coordinate timely completion (within 90 days) of outstanding Security Corrective Actions / Preventive Actions with appropriate parties, and communicate issues to the District Security Manager.
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices.
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard.
• Support all district security incident investigations, in coordination with District Security Manager.
• Support Business Continuity Plan development and testing.

Operational Performance Standards; Cargo Security Regulations

• Ensure 100% district compliance with all local security regulations, in coordination with district Security Manager.
• Ensure 100% district compliance with all Operational Performance Standards (Expeditors Security Standards).
• Conduct Service Provider Risk Reviews to confirm 100% compliance with the Security & Safety Notice.
• All non-compliant items on the Risk Review must be communicated to the Service Provider Manager and/or applicable Department Manager at the district who is responsible for following up and resolving each issue with the Service Provider within 90 days.
• Must monitor for resolution of open action items at the 90 and 180 days to determine appropriate security status.

Qualifications

• College degree/technical degree.
• Minimum 5 years equivalent experience.
• Basic programming knowledge using SQL, Python, VBScript or JavaScript

Additional Information

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus

Expeditors