The purpose of this position is to monitor security in all areas of Dubai Metro System and to provide prompt, up-to-date and clear information from the control room to the passengers at stations and on-board trains.

MAIN RESPONSIBILITIES

• Responsible for controlling the security in all areas of Dubai Metro
• Maintain good communications with Customer Service Operators on the train lines.
• Utilise CCTV to monitor security and related operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct Customer Services Operators appropriately;
• Direct Customer Services Operators to respond and deal with incidents and events on the system and communicate with other frontline staff of events on the system;
• Act as the central point of contact between the DTAS and the Dubai Police Force (and or other Security, Enforcement and Governmental Agencies) to counter fare evasion, crime, anti-social behaviour, assault and security threats on the system;
• Access the CCTV and telecommunications recording systems for investigation purposes;
• Perform shift and emergency duties when required;
• Alert and inform the OCC Duty Manager of security incidents on the system;
• Provide prompt, up-to-date and clear information from the control centre to passengers at stations and on-board trains;
• Assist OCC Duty Manager by organising external communications;
• Monitor the passenger movements at stations (platforms) and on-board trains and liaise with Customer Services Operators and Train Drivers for passenger management;
• Monitor operation of station systems, such as escalators, elevators, TVMs, fire detection, etc.
• Liaise with Customer Services Operators and ensure all train movements are co-ordinated during abnormal operation;
• Perform shift and emergency duties when required;
• Perform and carry out other duties as instructed / directed by the OCC Duty Manager.

KEY SKILLS

• Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
• Highly motivated with a flexible approach in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
• Good literacy and analytical skills required for the role.
• Excellent written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
• Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

EXPERIENCES

• A minimum of 2 years of work experience in a railway operations environment delivering front line services is an advantage.

EDUCATIONNAL QUALIFCATIONS

• Ideally a degree holder or high diploma of post-secondary education in a related discipline.

Keolis