Job Description

Job Summary
Job will be responsible in representing the company by developing excellent customer relationships with all existing and potential customers through informative, efficient and most responsive services.
The position requires a smart team player able to interact with all type of customers, deal with all behaviours in professional manner and have ability to cooperate with all departments.
Job Responsibilities

• Assists and handle all walk-in customers (from inquiry stage to invoicing as a whole package)
• Provides a high level of customer service to ensure clients complete satisfaction.
• Reviews customer orders and drawings, provide price and create production orders.
• Pro-active actions and sales including tele-sales calling.
• Process orders/sample requests coming in via walk-in customer mainly
• Follow up orders, be sure that the customer get the fastest service, note and report any delay to the management.
• Carry out analysis of market, industries, type of application etc. and set recommendation accordingly.
• Develops relationships with customers, responding to their questions efficiently and courteously.
• Efficient communication with all staff regarding production, timing and customer updates.
• Applying cross sell strategy to improve the business
• Assists customer to fill comments form to get his / her feedback.
• Consults with the Management for matters related to customer service improvement.
• Achieving monthly sales target

Skills and Abilities

• Ability to plan, organize and manage multiple sales projects and set priorities.
• Skills in B2C and B2B
• Negotiation Power
• Good communication skills
• Commercial, Retail
• Extensive customer service experience

Skills Required