Job Description

Role Purpose

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Safeguard the hotel's revenues by ensuring every Dirham earned is accurately recorded, compliant with USALI and UAE/DCT requirements, and supported by effective internal controls. The role validates daily revenue, investigates variances, and produces timely management intelligence that supports decision-making.

Reports To

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Financial Controller (with dotted-line collaboration to Front Office Manager and Director of Food & Beverage)

Departments Covered

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Rooms (Front Office/Reservations), All-Day Dining, Private Dining Specialty Restaurant (lunch & dinner), Lobby Bar, Rooftop Lounge, Room Service, Ladies' Salon, Gift Shop, Spa (rented/leased), and Other Operated Departments.

Key Responsibilities

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1) Daily Revenue Audit & Night Audit Review

Import, reconcile, and lock daily revenue from PMS, POS, and Spa/Gift Shop systems; verify interface success and completeness (folios, open checks, late charges). Review Night Audit packs: PMS cashier closures, adjustment logs, no-shows, house use, complimentary, paid-outs, rebates, and rate overrides; challenge exceptions and obtain approvals per DOA. Reconcile cash, credit cards, city ledger, e-wallets, and third-party channels; post the Daily Sales Report (DSR) and circulate with commentary by 11:00 (local time). Validate package breakouts and inclusions (breakfast, lounge access, transfers) against USALI revenue classification; ensure components are recognized in correct departments.

2) USALI Compliance (11th Edition)

Classify revenues by department/schedule (Rooms, F&B, Other Operated, Misc. Income) and maintain consistent use of USALI accounts, statistics, and metrics (e.g., ADR, RevPAR, covers, average check). Enforce standard definitions for service charges, gratuities, and cover counts; keep an updated mapping between system item codes and USALI accounts.

3) UAE / DCT Abu Dhabi Financial Reporting Readiness

Prepare, retain, and reconcile data that feeds the DCT Standard Financial Statements and required sector statistics; ensure figures align to monthly submissions and to audited ledgers. Maintain supporting schedules for municipality/tourism-related fees and other mandated disclosures to meet DCT circulars and reporting manual expectations.

4) Taxes, Fees & Service Charge Controls

Validate VAT tax codes on revenue items, adjustments, and packages; monitor zero-rated/exempt scenarios (e.g., certain exports) and correct miscoding. Reconcile service charge collections to distributions; verify compliance with hotel policy and local regulations. Prepare monthly reconciliations for municipality/tourism fee accruals vs. reported revenues.

5) Internal Controls & Exception Management

Maintain maker-checker controls over adjustments, voids, and rebates; compile exception dashboards by outlet/cashier/shift and escalate unusual patterns. Perform surprise cash counts and spot checks on open checks, discounts, and void reasons in F&B; verify access rights/roles across PMS/POS. Coordinate with Cost Control on F&B revenue vs. recipe/theoretical yields to flag margin anomalies.

6) City Ledger & AR Interface Support

Validate direct billing approvals, routing instructions, and chargebacks; ensure timely transfer of AR folios and completeness of backup (signed bills, LPOs, contracts, banquet event orders).

7) Third-Party & Outlet Reconciliations

OTA/extranet reconciliations: compare production, cancellations, commissions, and payments; resolve mismatches with Reservations/Revenue teams. Spa (rented) and other concessionaires: reconcile revenue shares, tenancy statements, and tax treatment against contracts.

8) Reporting & Analytics

Issue DSR with variance notes; weekly revenue diagnostic (mix, price/volume, discounting, exceptions); month-end revenue flash and accruals. Maintain USALI statistical logs (rooms available/sold, complimentary rooms, covers, average checks) for operating metrics and budget/forecast comparisons.

9) Period-End Close Support

Prepare and post revenue journals, accruals, deferrals (advance deposits, gift vouchers, breakage), and reclasses; reconcile revenue GLs to sub-systems. Provide DCT-aligned schedules for the monthly financials and audit files.

Qualifications & Experience

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Bachelor's in Accounting/Finance; hospitality accounting experience preferred. Strong grasp of USALI and hotel revenue cycles; PMS/POS proficiency (e.g., Opera, Simphony) and Excel. Knowledge of UAE VAT basics and Abu Dhabi DCT reporting framework.

Key Competencies

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Analytical rigor and attention to detail; independence and professional skepticism. Stakeholder communication (Front Office, F&B, Revenue Mgmt., Cost Control). Data integrity mindset and process discipline.

KPIs

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DSR timeliness & accuracy; exception rates (voids/discounts/rebates) with explanations. Zero unexplained variances in interface reconciliations at month-end. On-time DCT-related schedules with no resubmission due to classification errors. Reduction in recurring root-cause issues (pricing/coding/authorization).

Working Relationships

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Daily with Night Audit, Front Office, F&B Managers, Cost Controller. Weekly with Revenue Manager and AR. Monthly with Financial Controller for close and DCT reporting pack.

Authority Limits

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May challenge and hold entries/adjustments lacking approvals. Cannot authorize rebates/voids; ensures approvals per Delegation of Authority.

Tools & Records (Minimum Retention)

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Night Audit packs, DSRs, exception logs, mapping tables, tax/fee reconciliations, DCT schedules retained per policy/audit guidelines.

Experience Needed

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Required Skills

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Soft skills

Time Management, Cost Management

Customer service

Account Management

Optional Skills

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IT Software

System administration

Values

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Accountability, Efficiency, Excellence

Benefits

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Staff accommodation, Expat package - single, Service charge