Incident Manager

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Adecco Middle East currently hiring an Incident Manager for our prestigious end client based in Dubai, UAE.

Job Title: Incident Manager

Job Location: Dubai, UAE.

Job Type: 12 months Extendable

Responsibilities:

• IT-based degree, university degree, or equivalent work experience required.

Experience within complex environments defined by high availability, high transaction rate, and geographical complexity

• Experience in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking

• 5+ years experience in implementing and maturing ITIL Service Management Processes

• 3+ years experience in Service Delivery reporting and business stakeholder management

Technical/Functional:

• Expertise in IT Service Management, with a core operations competency

• Current experience in establishing or working in an ITIL service management practice

• Strong understanding of ITIL Framework with ITIL v3 foundations certification as minimum and practitioner level of accreditation as optional

• Sound functional and technical understanding of critical application systems and infrastructure services.

Managerial:

• Customer-oriented work ethic, shows ownership and results orientation

• Analytical Thinking, Ability to influence others, leadership, Achievement Orientation, and Innovative

• Ability to work across organizations at all levels

• Ability to influence, coach/mentor and listen to team members and peers.

• Sound organizational and management skills, developed in a metrics-based including experience with metrics performance management

• Experience in coordinating, facilitating, and influencing management

• Strong verbal presentation and written communication skills with experience in management reporting and presentation.

• Experience in contributing to and executing ITIL maturity uplift plans or roadmaps

We offer competitive compensation and benefits packages, including performance-based

incentives and opportunities for professional growth within a dynamic and supportive work

environment. If you are a driven sales professional with a passion for technology and a desire

to contribute to the growth of an outsourced IT company, we would love to hear from you.

We regret that due to the volume of responses, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

Adecco is an Equal Opportunities Employer based in Dubai and Abu Dhabi and offers HR solutions for Permanent Recruitment, Emiratization, Executive Search, IT Outsourcing, Temporary Staffing, Visa and Payrolling, PRO services, Adecco Onsite, Assessment Center and Global Mobility business. The Adecco Group is a Fortune Global 500 company headquartered in Zurich, Switzerland and powered by nine global brands: Adecco, Adia, Badenoch & Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional and Vettery.

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