Incident & Application Support Specialist

Riyadh, Saudi Arabia

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Performing analysis of root causes.
Developing checklists for reoccurring problems.
Developing recommendations for procedures to prevent problems.
Evaluating and resolving complex problems that arise.
Troubleshooting hardware and software issues.
Performing user administrative tasks.
To assist customers for the purpose of improving processes related to system issues
To maintain error logs in coordination with IT departments, and to maintain resolution reports, too
To offer recommendations — based on various metrics — on how to improve the support process in its entirety
Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support.

Requirements

Excellent interpersonal and communication skills

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