Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle. Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking \xe2\x80\x98Pietra di Fiume\xe2\x80\x99 design of the iconic Medusa and Greek d\xc3\xa9cor. A walk through the 5-star hotel\xe2\x80\x99s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel \xe2\x80\x93 a true luxury retreat for leisure travellers. Every single piece of furniture and fabric that adorns the hotel\xe2\x80\x99s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel\xe2\x80\x99s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
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DUTIES/ RESPONSIBILITIES:
JOB PROFILE:Complete knowledge of All liquor brands, beers and non-alcoholic selections available in Room Service The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Designated glassware and garnishes for drinks All teas and coffees products : Service procedures All food and beverage products served in Room Service All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. Daily menu specials Guest room layout, locations and room numbers/names POS, Micros and manual systems procedures Daily house count, arrivals / departure, VIPs Scheduled in-house group activities, locations and times Maintain complete knowledge and strictly abide to local liquor laws, particular those prohibiting service to minor, intoxicated persons and drunk driving Maintain complete knowledge of correct maintenance and use if equipment only as intended Maintain complete knowledge and comply with all department policies/service procedures Obtain assigned bank and ensure accuracy of contracted monies. Obtain change required for expected business level. Keep bank secure at all times Set-up and organize work stations with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel Answer Room Service phone within 3 rings, using correct salutation and telephone etiquette Take guests\xe2\x80\x99 food and beverage orders, utilizing suggestive selling techniques and following all departmental standards Ensure accuracy of guest name and room number of each order for delivery Anticipate guests\xe2\x80\x99 needs, respond promptly and acknowledge all guests, however busy Maintain positive guest relations Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction Access all functions of micros system in accordance to specifications. Ensure timely set up and delivery of orders Legibly document orders when system is down and distribute orders to servers; ensure authorization for room charge. Obtain manual checks and follow all Accounting procedures. Contact guests10 minutes after order is delivered to ensure guest satisfaction and to suggest additional orders; resolve any problem promptly Organize, document and track pick-up of dirty trays/tables; direct staff as required to retrieve dirty trays/tables Process all payment methods in accordance with Accounting procedures and policies Accommodate guest requests for change courteously Input charges for amenity orders and coordinate delivery of such with servers; following departmental policies Organize, input and distribute advance orders and door knob menu orders according to departmental procedures Monitor and maintain cleanliness, sanitation and organization of all service areas, following procedures laid down in departmental standards Assist and oversee Room Service staff in their job functions as specified in departmental standards Settle all checks opened under own ID. Settle all servers checks before leaving; report open checks to Room Service Manager Complete designated closing reports in the Micros system Count bank at end of shift and secure bank Legibly complete designated cashier reports and distribute in accordance with Accounting procedures Balance and drop receipts according to Accounting specifications Review business status and follow up actions with on-coming Order Taker/Manager Periodically check with the Front Office to review updates on house count and arrivals Anticipate heavy business times and organize procedures to handle extended waiting lines Foster and promote a cooperative working climate, maximizing productivity and employee morale Check the status of all orders and ensure that they are prepared and delivered within designated timelines in accordance with departmental standards Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards Run system closing reports and ensure that all servers\xe2\x80\x99 check are closed before they sign out Complete all paperwork and closing duties in accordance with departmental standards
QUALIFICATIONS:Minimum 1-2 years of experience in In Room Dining or specialty restaurant.
Pleasing and out-going personality. Positive attitude and smile. Able to work under pressure and manage stress. Foreign language. Knowledge in food & beverage.
EXPERIENCE:A total of 4-5 years Food and Beverage experience. Minimum of 3 years\xe2\x80\x99 experience in a similar position, preferable in luxury hotel/restaurant environment
Desirable: Experience working in a multi-cultural environment. Organized and well planned. Able to work with speed and efficiency throughout maintaining positive attitude.
Skills Required
Micros
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