Job Description

Responsibilities

• The Printer Technician will provide technical assistance with the installation of new machines.
• The technicians will be responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
• The technician has to monitor the machines for quality issues.
• The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition.
• The technician has to handle customer issues as quickly as possible.
• The technician should take leadership in communicating equipment problems and solutions to the team.
• The Printer Technician will have to take up tasks such as new equipment set-ups, and general technical service.
• They have to collaborate with the other technicians to keep up the optimum response time and customer satisfaction.
• The technician must keep track of the technician metrics such as resolution time.

The technicians must be able to complete and possess the following successfully.

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Ability to troubleshoot and think independently.
• Should have a good understanding of all hardware and software related issues of the printer.
• Mechanical and electrical aptitude and demonstrated Ability to train the end users.
• Printer Technician Job Responsibilities Install new printers and multifunction printers.
• Provide demo and assistant to the end user on how to operate the machine.
• Maintain and replace of supplies e.g. Toners and other consumables.
• Respond to any service request raised by end user within SLA requirement.
• Troubleshot and fix any technical issue and keep machine running up.
• Escalate other non-hardware issue to the concern person.

Skills

• Knowledge of Basic Networking.
• Computer and analytical skills.
• Prior experience in the maintenance and repair of printers manufactured by Ricoh or any other brand is preferred.
• Possess excellent customer service and communication skills.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate feedback with close call information, parts usage reporting and customer meter readings.
• Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.

Job Type: Contract
Contract length: 4 months Salary: QAR3,500.00 - QAR4,000.00 per month