Icon Bar Manager

Dubai, United Arab Emirates

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Managing all activities of the Bar
Achieves bar revenue goals by executing marketing and sales strategies as established in the business plan
Assists in the implementation of sales promotions and to take action to increase sales
Greets and seats guests, and ensures that they receive prompt, courteous and efficient service, ensure all bar staff are trained in the same.
Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
Ensures that bar premises, FF&E, cutlery, glass, crockery etc. is clean and in good working order
Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high-quality products
Maximizes guest satisfaction by communicating customer specifications to kitchen
Ensures readiness and compliance in case of last-minute changes to reservations

MANAGE BAR SERVICE STAFF

Utilizes leadership skills and motivation to maximize employee productivity and satisfaction

Monitors department’s overall service, interaction with other departments, and team work daily, and acts to improve

LAWS, REGULATIONS AND POLICIES

Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

HUMAN RESOURCES MANAGEMENT

Screens, interviews and selects potential employees
Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! Service
Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
Identifies employees with potential for promotion and/or transfer and makes recommendation to Food and Beverage Manager
Works closely with the Human Resources Manager on the following Human
Resources related tasks:
Performance appraisals
Coaching
Counseling
Discipline and grievance
Employee relations

EMPLOYEE RELATIONS

Fosters and develops effective employee relations between kitchen production and restaurant service, as well as with other departments within the hotel
Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity

INDMANAGE

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