Job Description

Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities? Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you? Sounds exciting? Read on ... ABOUT THE AFRICAN LEADERSHIP GROUP By 2035, Africa will have the largest workforce in the world and will need to catalyze transformation by empowering its largest untapped resource - its youth. The African Leadership Group is an ecosystem of institutions with a shared vision to harness Africa's abundant human capital and transform the continent and the world by selecting, developing, and connecting 2 million ethical and entrepreneurial leaders by 2030. Founded by Fred Swaniker, a 2019 TIME 100 Most Influential People honoree, the AL Group's bold and innovative approach to leadership development has earned it recognition by Fast Company as the #1 Most Innovative Company in Africa and #39 on its list of the "50 Most Innovative Companies in the World", alongside Alibaba (#15) and Apple (#17). ALX and The Room are two brands of the African Leadership Group. ALX is our training arm, focused on developing skills for the fourth industrial revolution - software engineering, data science, UX design, cyber security, etc. - to ensure that Africa is able to compete effectively as the world undergoes a digital transformation. To cement this, through our legal entity African Leadership International (ALI), we have acquired Silicon Valley-based Holberton Inc. - a project-based, college alternative educating the next generation of software engineers. This acquisition gives us ownership of the advanced technology program that will enable us to provide global organizations access to significant untapped pools of talent that can bridge the growing global shortage of technology talent. The Room is our talent placement arm, a community that our young talent join to access a lifetime of extraordinary opportunities and meaningful relationships. It is also a marketplace platform that connects our highly skilled, rigorously vetted and trained tech talent with global companies, including our own tech solutions business. ABOUT ALX Our mission at ALX is to select, engage, and connect talented young leaders to work opportunities. The team is at the forefront of promoting the global ALX and ROOM brands and value proposition to a local audience, employing creativity and passion to advance our skill development programs, selecting and engaging exceptionally talented youth, and building relationships with local and global employers to place talent. Currently, there are over 2,000 young leaders enrolled in ALX's skill development programs, and this number is expected to considerably grow. We are a radically empowered team that aims to build, nurture, and scale a thriving local community of talented youth that will catalyze powerful and transformative experiences among themselves and other mission-driven members. In the pursuit of our mission, we encourage autonomy, creativity, and experimentation. We embrace risks and failure. We seek those that have a beginner's mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for youth engagement. ABOUT THE ROLE ALX trains high-performing young talent in our various tech programs and fosters a thriving community that catalyzes transformative shared experiences among this talent. In 2023, ALX is transitioning from a fully online program to a blended program that combines online course content with in-person, on-site learning. This includes peer-to-peer support, in-person assignments, group work, technical mentorship, and events. This blended approach is expected to lead to better learning outcomes and stronger relationships among learners. To make this a reality, ALX will be opening its own hubs in multiple cities from April 2023. The Hybrid Learning Experience Facilitator will be responsible for supporting the Hybrid Learning Experience Designer in executing strategies that help us build and engage with this community of learners. The Hybrid Learning Experience Facilitator will be responsible for developing and executing an in-person learning community-building roadmap, activating and engaging the community, creating engaging content and events, monitoring and analyzing community feedback to drive continuous improvement, and working with cross-functional teams to build and execute community initiatives. Key responsibilities include but are not limited to: Develop and execute an in-person learning community-building strategy and roadmap that aligns with the organization's mission and values and drives engagement and drive student retention. Create engaging content and events that provide in-person learning and cultivate a strong sense of ownership, and foster community engagement and interactions. Collaborate with cross-functional teams to develop and execute community initiatives that incorporate the learning community feedback into product development, marketing, and other areas of the organization. Monitor and analyze community metrics to identify areas for improvement and growth, and evaluate the success of community programs and initiatives. Provide excellent customer service to learners and maintain accurate records of community engagement, initiatives, and feedback. Stay up-to-date with industry trends, best practices, and new technologies to continuously improve the community experience. ROLE REQUIREMENTS A minimum of 2 years of professional experience in any field; experience with project management, events activation and coordination, youth engagement, and community service a plus A bachelor's degree in any field with an excellent academic record Experience with experiential learning experiences Fluency in English (verbal and written); knowledge of other local languages a plus Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what's best for our customers at all times Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need Experience with data analysis and/or using metrics to inform decision-making and drive continuous improvement Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing Interpersonal skills: you have a collaborative mindset and can work well with others Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation This role is a hybrid position based in Casablanca, Ghana.