Job Description

Job Title Human Resources Manager

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & a bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.
What's your passion? Whether you're into knitting, kite flying, or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Oversee Human Resources Department, including recruiting/employment, compensation, benefits, employee relations, recognition programmes, and training programmes, to ensure policy compliance for hotel team members. Build and promote a positive team culture while ensuring our guests' experience is unique and brings the brand to life. Coach and counsel General Manager and leadership team on all people-related issues.

As Human Resources Manager you are expected to perform to the highest IHG standard:

• Assist in the creation of and work within the established Human Resources department budget.

• Monitor staffing and labour standards to manage costs.

• Mitigate financial risks associated with employee relations issues.

• Identify and analyse local compensation and benefits practices to ensure financial competitiveness.

• Create programmes to foster teamwork and a positive work environment for all team members (example: all team meetings, team member recognition and celebration events, social committees, health fairs, etc.).

• Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance.

• Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programmes.

• Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.

• Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.

• Stay current on market trends and local changes that impact guest satisfaction.

• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

• Work with department managers to develop initiatives to achieve service standards and drive continuous improvement in the guest experience.

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.

• Ensure compliance with relevant employment laws and hotel or company policies and procedures.

• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.

• Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.

• In a union environment, may manage labour relations, represent the hotel in grievances, mediations, arbitrations, and contract negotiation.

• Perform other duties as assigned. May also serve as manager on duty.

Bachelor's degree / higher education qualification / equivalent plus 5 years of related experience in Human Resources. Professional HR designation preferred. Ability to maintain confidentiality to the extent possible in all Human Resources-related matters.

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