Job Description

Our client, a reputed strategy and business development company in Dubai is seeking a highly skilled Functional Consultant with expertise in

HubSpot (and potentially other CRM platforms) to support the implementation, customization, and optimization of CRM systems

. This role is critical in aligning CRM functionalities with business needs, enhancing process efficiency, and ensuring seamless adoption across sales, marketing, and customer service teams. The ideal candidate will have a deep understanding of CRM architecture, automation, and data-driven decision-making.

Key Responsibilities:

CRM Implementation & Optimization

Lead the

implementation, configuration, and optimization of HubSpot CRM

and potentially other platforms (

Salesforce, Zoho, Pipedrive, etc

.). Analyze business processes and recommend CRM solutions to improve efficiency and effectiveness. Customize CRM workflows, pipelines, and automation based on business requirements.

Business Process Analysis & Solution Design

Work closely with stakeholders to understand business challenges and translate them into CRM solutions. Develop and document CRM best practices, processes, and standard operating procedures. Ensure CRM system scalability and integration with other business tools (ERP, marketing automation, analytics, etc.).

Data Management & Reporting

Ensure CRM data integrity, accuracy, and segmentation for better decision-making. Develop reports and dashboards to provide insights into sales performance, customer engagement, and marketing effectiveness. Implement data-driven strategies to enhance lead management, conversion rates, and customer retention.

Training & Support

Train and support end-users to maximize CRM adoption and usage. Troubleshoot CRM issues and coordinate with technical teams to resolve system-related problems. Provide ongoing guidance on CRM enhancements and new feature implementations.

Cross-Functional Collaboration

Act as the key point of contact between business users and technical teams to ensure CRM alignment with company objectives. Collaborate with sales, marketing, and customer service teams to streamline workflows and improve customer experience. Recommend third-party apps and integrations to enhance CRM functionality.

Requirements:

3+ years of experience as a Functional Consultant or CRM Specialist

, preferably with

HubSpot (experience with Salesforce, Zoho, or other CRMs is a plus).

Strong understanding of

CRM architecture, workflow automation, and business process optimization.

Proficiency in

HubSpot CRM, Marketing Hub, and Sales Hub configurations

. Experience with

API integrations, third-party applications, and CRM reporting tools

. Excellent problem-solving, communication, and project management skills. Ability to train and support end-users in CRM adoption. HubSpot certification(s) is a plus
Job Type: Full-time

Pay: AED15,000.00 - AED20,000.00 per month

Application Question(s):

Have you lead the implementation, configuration, and optimization of HubSpot CRM ? Can you customize CRM workflows, pipelines, and automation based on business requirements?
Experience:

CRM Functional Consultant or CRM specialist: 3 years (Required)
Language:

Do you speak French ? (Required)
Location:

* Dubai (Preferred)