Job Description

Job title
HR Lead Systems Support - Talent Acquisition
Ref #
223884
Location
Qatar - Doha
Job family
Corporate & Commercial
Closing date: 20-Jul-2025

About the Role

A New Chapter in Doha

This role is based in the vibrant and fast-growing city of Doha, where innovation meets tradition. Relocating here means more than just a career move--it's a lifestyle journey. With its world-class infrastructure, diverse international community, and rich cultural heritage, Doha offers a unique blend of professional opportunity and personal enrichment. Whether you're drawn to the skyline, the sunshine, or the chance to be part of a global hub, Doha is the perfect place to grow your career and experience something extraordinary.


We're looking for a tech savvy, solution-oriented professional to join our Talent Acquisition team as a Systems Support Lead. In this role, you'll be the go-to expert for ensuring the smooth BAU operations of our recruitment platforms--from troubleshooting and system configuration to user support and vendor coordination. If you thrive at the intersection of technology and talent, and enjoy solving complex system challenges that directly impact hiring success, this is your opportunity to lead from the front.

Key Responsibilities

Coordinate the support of TA platform-related queries from recruiters, candidates, and internal stakeholders. Monitor and manage the ticketing system to ensure timely resolution of issues and adherence to SLAs. Troubleshoot and resolve technical issues across ATS, CRM, and career site platforms to maintain smooth recruitment operations. Conduct root cause analysis and escalate complex system problems to IT or external vendors. Perform system configurations, updates, and user access management to optimize platform performance. Collaborate with TA, HR, and IT teams to test and implement system enhancements. Develop and maintain user guides, FAQs, and process documentation to support self-service and knowledge sharing. Train and coach recruiters and HR teams on system best practices and troubleshooting techniques. Monitor system performance and usage patterns to identify opportunities for optimization. Ensure data integrity and compliance across all recruitment systems. Manage system permissions and enforce data protection policies to safeguard sensitive information.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.


Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.


Together, everything is possible

Qualifications

What You'll Bring

Essential:

Proven experience in HR system support, TA operations, or HRIS administration Strong knowledge of ATS, HRIS, and CRM platforms (e.g., Taleo, ORC, Workday, SuccessFactors, Greenhouse, iCIMS) Hands-on experience with system configurations, user management, and troubleshooting Familiarity with data security, compliance, and audit requirements Excellent communication and training skills for supporting end users Strong planning, analytical, and problem-solving capabilities Solid understanding of HR functions Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook) Excellent English communication (written and spoken) Strong leadership and mentoring skills with the ability to foster team collaboration Preferred knowledge of API integrations, automation tools, or basic SQL Preferred experience in reporting and visualization tools (e.g., Power BI, Tableau, SQL, Excel)

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=223884